Zumper
Learn more about Zumper's tenant screening service with pricing information, comparisons, key information, customer reviews, and FAQs.
Updated on December 15th, 2022
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Zumper provides free tenant screening services for landlords and real estate agents. Zumper's screening tool provides full TransUnion credit reports as well as nationwide criminal and eviction checks.
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Pricing:
Zumper charges potential applicants a base fee of $30.00 to generate and share their screening documents with landlords or agents. Applicants have the option of customizing their screening fee to any amount above $30.00, and they will then be paid the difference.
Review:
Zumper is a fast and easy-to-use platform that offers landlords and agents free access to features that help streamline property management processes. Established in 2012, Zumper also offers standard tenant screening services that include a credit report, a criminal background check, and previous eviction history.
Pros:
- Zumper allows landlords and agents to advertise rental properties and manage documentation from its platform.
- The platform uses TransUnion to conduct credit background checks.
- Zumper offers great visibility for property ads, as the site claims to receive 175 million visits per year.
- Landlords and renters alike can access Zumper's informative rental guides.
- Zumper's services are free for landlords and real estate agents.
- There is a mobile app available to help landlords manage properties while on the go.
Cons:
- The online portal has limited functionality and information about the company and its services.
- Zumper's customer support is limited to email.
Reputation:
Zumper is a BBB-accredited business with an A+ rating. However, the platform received 45 reviews that averaged 1.65 out of 5 stars, with many customers stating that the site advertised properties that were not for rent. That said, we did find reviews that liked the effective screening services and their ability to break down reports for landlords.
Additionally, we found 11 reviews on Trustpilot with an average rating of 2.8 out of 5 stars. The majority of reviewers were unhappy with Zumper's additional charges, poor verification of properties, and inadequate customer support.
At-a-Glance:
Feature | Zumper |
|---|---|
Price | From $30.00 /screening. |
Eviction history | ✓ |
Credit report | ✓ |
Nationwide criminal check | ✓ |
Online application | ✓ |
Mobile app | ✓ |
Customer support | Email. |
Zumper vs. Naborly:
Naborly offers the best value for money, as the platform charges at least $15.00 less than Zumper's plan. Additionally, while Zumper only offers eviction history, criminal checks, and credit reports, Naborly provides these screenings, as well as previous address history, tenant profiles, and verification services.
Zumper vs. Naborly Comparison:
Offer | Zumper | Naborly |
|---|---|---|
Starting price | $30.00 /screening. | $14.99 /screening. |
Eviction history | ✓ | ✓ |
Credit report | ✓ | ✓ |
Nationwide background check | ✓ | ✓ |
Previous address history | x | ✓ |
Full tenant profile | x | ✓ |
Verification services | x | ✓ |
Risk and cash flow analysis | x | ✓ |
Zumper vs. Tenant Tracks:
Zumper has seamless screening services that include credit, criminal, and eviction checks. Tenant Tracks provides these standard checks, as well as an alias name search, address history, terrorist alerts, and it's $5.00 less than Zumper. Additionally, Zumper only offers one plan, while Tenant Tracks provides multiple plans to choose from.
Zumper vs. Tenant Tracks Comparison:
Offer | Zumper | Tenant Tracks |
|---|---|---|
Starting price | $30.00 /screening. | $25.99 /report. |
Eviction history | ✓ | ✓ |
Credit report | ✓ | ✓ |
Nationwide background check | ✓ | ✓ |
Online application | ✓ | x |
Previous address history | x | ✓ |
Terrorist watchlist | x | ✓ |
Alias name search | x | ✓ |
Zumper vs. TenantMagic:
Between the two competitors, Zumper is the more affordable choice, costing at least $7.50 less than TenantMagic. While both platforms only offer one plan with similar screen checks, such as eviction history and criminal background checks, TenantMagic has a more in-depth credit report that includes late payment history and a credit recommendation.
Zumper vs. TenantMagic Comparison:
Offer | Zumper | TenantMagic |
|---|---|---|
Price | $30.00 /screening. | $37.50 /screening. |
Eviction history | ✓ | ✓ |
Credit report | ✓ | ✓ |
Nationwide criminal check | ✓ | ✓ |
Previous address history | x | x |
Credit recommendation | x | ✓ |
Late payment history | x | ✓ |
Mobile app | ✓ | ✓ |
Key Information:
Legal Name | Zumper Inc. |
Founder | |
Founding Date | Jan 01, 2012 |
Address | 49 Geary St., San Francisco, CA 94108 |
Number of Employees | 200 |
Number of Customers | 50000 |
Telephone | |
Website |
FAQ's
Is Zumper a legit website?
Yes, Zumper is a BBB-accredited company that was established in 2012.
What is Zumper?
Zumper is a company that provides a free applicant screening tool for real estate agents and landlords. Zumper can also be used by tenants looking for available apartments, houses, rooms, or condos to rent.
Can I set my own screening fees?
Yes, Zumper charges tenants a base fee of $30.00 to generate screening documents. If you want to adjust the fee above $30.00, you will be paid out the difference.
How do I request documents from a prospective tenant?
You can request documents using the online dashboard or by entering the tenant's email address in your Zumper Pro account.
Is Zumper affiliated with Zillow?
No. Zumper is not affiliated with Zillow.
How long does it take to receive clearance documents?
Once your prospective tenant completes the report, your clearance documents will be sent to your account in a few minutes.
Who verifies the clearance documents?
All documents are verified by Experian.