Zoho CRM Review
Compare Zoho CRM to HubSpot, Freshsales, and EngageBay. Includes a detailed review, ratings, pricing information, and frequently asked questions.
Updated on November 15th, 2023
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Zoho CRM is a cloud-based CRM platform that enables businesses to build strong customer relationships, streamline sales and marketing strategies, and improve workflow in one location.
Our Pick
Zoho CRM
Improve your sales and streamline your marketing and support functions with this top-rated all-in-one online sales CRM software.
Affordable.
Feature-rich.
User-friendly.
Pricing:
Plan | Monthly Pricing | Monthly Pricing (billed annually) |
|---|---|---|
Free | Free for 3 users. | Free for 3 users. |
Standard | $20.00 /user | $14.00 /user |
Professional | $35.00 /user | $23.00 /user |
Enterprise | $50.00 /user | $40.00 /user |
Ultimate | $65.00 /user | $52.00 /user |
Pros and Cons:
Pros
- A long history of quality software makes Zoho CRM a trustworthy platform for storing customer data.
- Gentle learning curve.
- Loads of power and functionality.
- Useful integrations, especially with social media software.
Cons
- A large user base usually results in longer waiting times for customer support.
- Premium and Enterprise support plans cost extra.
Review:
Zoho CRM is an intuitive and robust CRM platform for businesses of all sizes. It is a trusted software brand whose CRM platform offers a comprehensive feature range and choice of price points, making it affordable for smaller businesses but also ideal for large corporations.
Pros:
- Users have a choice of a free plan and a variety of paid packages, all of which include a free trial.
- The software offers an extensive range of features to support and manage sales, marketing, and support functions.
- Zoho CRM is packed with advanced CRM features, including automation tools, Zia (an AI assistant), and advanced CRM analytics.
- The platform integrates with a plethora of other business applications, including G Suite, Office 365, Slack, Shopify, and MailChimp.
- All plans include collaboration tools and selected sales force automation features.
Cons:
- A large customer base can be a double-edged sword, with frequent complaints about long waiting times for customer support.
- Premium and Enterprise support plans are only available at an additional cost.
- 24/7 support is only available on the Enterprise support plan.
Reputation:
Zoho CRM has no accreditation with the Better Business Bureau, but it does enjoy mostly favorable reviews both by customers and software reviewers.
FinancesOnline gives it a product score of 9.4 out of 10, based on 20 user reviews, and a user satisfaction score of 92%, along with a 5 out of 5-star rating for value for money, ease of use, and customer support. Negative comments are difficult to come by.
Zoho CRM User Review Scores:
92% | |
4.2/5 | |
7.9/10 |
Additional Product Info:
Zoho offers an entire suite of business tools that, when combined, affords the user more power and functionality in their software experience.
Zoho CRM vs. HubSpot:
HubSpot offers all the benefits of a top-tier CRM platform for free, making it one of the popular options on the market. Zoho CRM has a free plan, but it is a limited one, with a ceiling of three users. Its Ultimate plan boasts a feature range that rivals HubSpot, but it does not justify paying for it when HubSpot is free.
Zoho CRM vs. HubSpot Comparison:
Feature | Zoho CRM | HubSpot |
|---|---|---|
Cheapest Plan | Free | Free |
Most Expensive Plan | $65.00 /user /mo. | Free |
24/7 Support | Only available with the Enterprise support plan. | Yes |
Multilingual Support | Yes | No |
Mobile Support | Yes | Yes |
Zoho CRM vs. EngageBay:
Zoho CRM and EngageBay each offer a variety of pricing plans with a fairly similar feature range. Zoho CRM has a limited free plan for up to three users, with basic a CRM pallet. EngageBay offers a similar feature range, and with both software being similarly priced, either one would work.
Zoho CRM vs. EngageBay Comparison:
Feature | Zoho CRM | EngageBay |
|---|---|---|
Most Affordable Plan | Free | Free |
Most Expensive Plan | $65.00/user /mo. | $79.99 /mo. |
24/7 Support | Only available with the Enterprise support plan. | No |
Multilingual Support | Yes | No |
Mobile Support | Yes | Yes |
See the full breakdown for a more detailed comparison.
Zoho CRM vs. Freshsales:
While Zoho CRM and Freshsales both have free and paid plans, Freshsales' paid plans are more expensive. Both platforms support businesses of different sizes and offer a similar feature range, so there is no clear benefit to paying more for Freshsales.
Zoho CRM vs. Freshsales Comparison:
Feature | Zoho CRM | Freshsales |
|---|---|---|
Most Affordable Plan | Free | Free |
Most Expensive Plan | $65.00 /user /mo. | $83.00 /mo. |
24/7 Support | Only available with the Enterprise support plan. | Yes |
Multilingual Support | Yes | Yes |
Mobile Support | Yes | Yes |
Key Information:
Legal Name | Zoho Corporation |
Founder | |
Founding Date | Jan 01, 1996 |
Address | 4141 Hacienda Dr., Pleasanton, CA 94588 |
Number of Employees | 15000 |
Number of Customers | 100000000 |
Telephone | |
Website |
FAQs:
What is the use of Zoho CRM?
- SalesForce and Marketing Automation.
- Inventory Management.
- CRM Analytics.
- Workflow Management.
- Integration with Microsoft Office & Outlook.
- Mass Email.
- Custom Modules.
- CRM with Email.
Is Zoho a good CRM?
Zoho CRM is one of the best Customer Relationship Management platforms out there. It is a cloud-based software that offers a variety of editions to suit different business needs. It works by building strong customer relationships and providing a comprehensive range of marketing and sales tools.
What's new in Zoho CRM?
- Identify duplicate records during record creation.
- Find out how Zia got the answer for your question.
- View categories in Dashboards.
- Customize the CRM setup page.
What is the cost of Zoho CRM?
Zoho CRM pricing ranges from free to $65.00 per user per month. There is a free plan with limited features and a 15-day free trial.
Who owns Zoho?
Zoho CRM is a product of the Zoho Corporation and is owned and operated by its CEO and founder, Sridhar Vembu.
Is Zoho better than Salesforce?
Salesforce is one of the most robust and widely used CRM systems on the market. However, it may be too pricey and overwhelming for small businesses. If you're looking for a cheaper option with great features and ease of use, then Zoho is the better solution.
What features are included in Zoho CRM?
- Sales forecasting.
- Analytics.
- Sales automation.
- Pipeline management.
The Enterprise and Ultimate packages incorporate Zia — artificial intelligence that learns about your business and team and offers predictions on leads, deals, anomalies, and conversions. Zia also automates repetitive tasks to speed up your sales cycle.
Can I integrate other applications with Zoho CRM?
Yes, Zoho CRM integrates with Google Drive, Google Adwords, DocuSign, MailChimp, RingCentral and more.
Is there a Zoho CRM app?
Yes, you can download the Zoho CRM app for iPhone and Android. The app allows you to do your work on the go even if you have no connectivity. Once you're back online, your data automatically syncs across all platforms.
How do I get in touch with Zoho CRM support?
You can reach Zoho CRM customer service by going to the helpdesk page and knowledge base. Or send an email to support@zohocrm.com.