Zoho Commerce
A complete review of Zoho Commerce including pricing, key information, comparisons to other eCommerce platforms, and frequently asked questions.
Updated on January 13th, 2022
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Zoho Commerce is a global e-commerce platform that businesses can use to build and manage their online stores. The platform is part of a suite of fifty online office tools offered by the company. Users can easily create their online stores from a variety of modern templates using intuitive customization tools.
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Pricing:
Plan | Monthly Pricing | Annual Pricing |
|---|---|---|
Starter | $27.00 | $264.00 |
Professional | $75.00 | $720.00 |
Advanced | $175.00 | $1680.00 |
Review:
Zoho commerce is the e-commerce platform created by the Zoho Corporation and integrates seamlessly with their relevant sales, marketing, and financial apps, including Zoho Checkout and Zoho Inventory. The platform offers a range of native inventory management and marketing tools and features an easy-to-use customization dashboard.
While the Zoho Commerce is affordably priced, users are currently limited to selling only physical products and the platform lacks multi-vendor support. In addition, some of the more advanced features are only available with the upper-tier packages.
Pros:
- Users can try Zoho Commerce for free with their 30-day free trial.
- Zoho Commerce features beautiful website templates and easy-to-use customization tools.
- Email marketing and SEO tools are built into the platform.
- The platform features a range of integrations, including Google Shopping, Facebook Pixel, and Mailchimp.
- Zoho Commerce supports a wide range of payment gateways, including PayPal and Stripe.
- Discounts are available with annual payments.
- The platform is highly secure and SSL certified.
- All plans include free website hosting.
- Users can generate sales and customer reports with all plans.
- The platform features live webinars and a Knowledge Base of user guides to help users set up their online stores.
Cons:
- Zoho Commerce has no free plan and is less affordable than competitors, such as Shopify and Weebly.
- The platform lacks support for digital products.
- Zoho commerce lacks dedicated 24/7 technical support.
- The platform lacks multi-vendor functionality.
Reputation:
On G2, Zoho Commerce received 4.5 out of 5 stars based on 5 reviews with users praising the platform's quick setup time and intuitive user interface. While there are no reviews for Zoho Commerce on Trustpilot, the company received poor reviews on the platform with users complaining about poor customer service.
The company is not accredited by the Better Business Bureau, has an F rating, and received only 1 out of 5 stars on the platform. However, the platform did receive positive reviews on Software Advice with users praising the affordability and ease of use of the platform.
At-a-Glance:
Feature | Zoho Commerce |
|---|---|
Starting price | From $27.00 /mo. |
Free trial | 30-day free trial. |
Transaction fee | 0.5% - 1% depending on the plan. |
24/7 technical support | x |
Customization tools | ✓ |
Multiple sales channels | ✓ |
Supports multiple currencies | ✓ |
Mobile App | ✓ |
Zoho Commerce vs. Shopify:
Shopify and Zoho Commerce are similar e-commerce platforms that feature easy-to-use customization tools. Shopify is the larger of the two platforms as well as the more affordable option, although Zoho Commerce does offer its users a 30-day free trial period. Shopify offers 24/7 customer support, which Zoho Commerce lacks.
Zoho Commerce vs. Shopify Comparison:
Offer | Zoho Commerce | Shopify |
|---|---|---|
Starting price | From $27.00 /mo. | From $9.00 /mo. |
Free version | 30-day free trial. | 14-day free trial. |
Transaction fee | 0.5% - 1% depending on the plan. | 0% if using Shopify Payments and from 2% if using an external payment gateway. |
Sales channels | Online store and online marketplaces. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ |
24/7 customer support | x | Live chat, email, and phone. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
Zoho Commerce vs. WooCommerce:
WooCommerce is a free plugin that gives WordPress websites e-commerce functionality. In contrast, Zoho commerce allows users to build their e-commerce stores from scratch. WooCommerce is the more flexible platform but does require technical skills, whereas Zoho Commerce is suitable for beginners with no previous coding experience.
Zoho Commerce vs. WooCommerce Comparison:
Offer | Zoho Commerce | WooCommerce |
|---|---|---|
Starting price | From $27.00 /mo. | From $6.95 /mo for hosting. |
Free version | 30-day free trial. | WooCommerce is a free plugin for WordPress websites. |
Transaction fee | 0.5% - 1% depending on the plan. | 0% |
Sales channels | Online store and online marketplaces. | Various channels are available via extensions. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | x |
24/7 customer support | x | No. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | Available via extensions. |
Zoho Commerce vs. BigCommerce:
BigComnmerce and Zoho Commerce are almost identically priced, with Zoho Commerce being the slightly more affordable option. However, with BigCommerce, users have access to 24/7 technical support, over 100 sales channels, and a mobile app, which Zoho Commerce lacks. BigCommerce is also more suitable for large enterprises.
Zoho Commerce vs. BigCommerce Comparison:
Offer | Zoho Commerce | BigCommerce |
|---|---|---|
Starting price | From $27.00 /mo. | From $29.95 /mo. |
Free trial | 30-day free trial. | 15-day free trial. |
Transaction fee | 0.5% - 1% depending on the plan. | 0% |
Sales channels | Online store and online marketplaces. | Online store, social media, online marketplaces, and physical stores. |
Customization tools | ✓ | ✓ |
Abandoned cart recovery | ✓ | ✓ (BigCommerce Plus) |
24/7 Customer support | x | Live chat, email, and phone. |
Mobile app | ✓ | ✓ |
Supports multiple currencies | ✓ | ✓ |
Key Information:
Legal Name | Zoho Corporation Pvt. Ltd. |
Founder | |
Founding Date | Jan 01, 1998 |
Address | 4141 Hacienda Dr., Pleasanton, CA 94588 |
Number of Employees | 7000 |
Number of Customers | 167 |
Telephone | |
Website |
FAQs:
What is Zoho commerce?
Zoho Commerce is a global e-commerce platform platform that businesses can use to build and manage their online stores. The platform is part of a suite of fifty online office tools offered by Zoho.
Is Zoho good for e-commerce?
Yes, Zoho Commerce is a powerful and affordable option for users looking to create and manage an e-commerce website. Highlights of the platform include native inventory management and SEO tools, multiple online store templates, and easy-to-customization tools.
Is Zoho commerce part of Zoho One?
Yes, Zoho Commerce is part of Zoho One — Zoho's comprehensive suite of applications and online office tools.
How much does Zoho Commerce Cost?
Zoho Commerce's pricing ranges from $27.00 per month to $175.00 per month. Users are eligible for a discount with the annual payment option.