Zoho Assist
Compare Zoho Assist remote access software to TeamViewer and Splashtop. Includes pricing details, reviews, and answers to common questions.
Updated on November 16th, 2023
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Zoho Assist is a remote access software solution for businesses of all sizes. It is also known as remote support software and remote control software, allowing you to access and manage a remote computer safely and efficiently.
Our Pick
Zoho Assist
Save time and provide secure, instant technical support on multiple platforms with this top-rated remote access software.
Value for money.
Easy to use.
Secure.
Pricing:
Plan | Monthly Pricing* |
|---|---|
Free | Free. |
Standard | $10.00 |
Professional | $15.00 |
Enterprise | $25.00 |
Unattended Access: Standard | $10.00 |
Unattended Access: Professional | $15.00 |
*Discounts are available on annual subscriptions.
Pros and Cons:
Pros
- Simple to use.
- Inexpensive.
- Built-in chat tool.
- Secure.
Cons
- Standard plans don't include screen sharing, voice chat, and mobile and IoT device support.
- Users report occasional delays due to low connection quality.
Review:
Zoho Assist is a great solution for in-house and client support, as well as working off-site. The cloud-based remote support software can be used to establish a secure connection and effortlessly manage remote PCs, laptops, mobile devices, and servers. Employers can choose from a variety of pricing plans, from a free option to an enterprise plan.
Pros:
- There are multiple pricing plans to suit different business needs.
- There is a 15-day free trial on all paid plans.
- Features include instant chat, voice and video, file transfer, screen sharing, and session recording.
- The software supports Windows, Mac, Linux, and Chrome OS.
- The Unattended Access solutions include bulk deployment, remote power options, and diagnostic tools.
- Integrations include Zoho Desk and SalesIQ, Zendesk, ServiceNow, Freshdesk, and Jira.
- All plans include TLS 1.2 transport security with AES-256-bit encryption and 2-factor authentication.
Cons:
- The Standard plans don't include screen sharing, voice chat, and mobile and IoT device support.
- Some users reported experiencing occasional lagging.
Reputation:
Zoho is not accredited by the Better Business Bureau and has an F rating on the platform. On TrustRadius, more than 90 reviewers awarded Zoho Assist an average score of 8 out of 10.
The software has more than 370 reviews on G2, where it received a 4.6 out of 5-star rating. Reviewers generally found Zoho Assist to be easy to use and an effective tool for providing remote support, although some noted occasional lagging due to low connection quality.
At-a-Glance:
Feature | Zoho Assist |
|---|---|
Price | From $10.00 /mo. |
Free options | ✓ |
Chat | Instant, voice, video |
Unattended remote access | ✓ |
File transfer | ✓ |
Screen sharing | ✓ |
Session recording | ✓ |
Supports mobile and IoT devices | ✓ |
Integrations | Limited |
Zoho Assist vs. TeamViewer:
Zoho Assist and TeamViewer both offer common remote assistance features, such as text chat, unattended access, and AES 256-bit encryption. Unlike TeamViewer, Zoho Assist has a free plan that's not limited to personal use. However, TeamViewer has a lower starting price than Zoho Assist, making it the more affordable option.
Zoho Assist vs. TeamViewer Comparison:
Feature | Zoho Assist | TeamViewer |
|---|---|---|
Price | From $10.00 /mo. | From €9.90 /mo. (billed annually) |
Free options | Free plan (commercial use), free trial | x |
Unattended access | ✓ | ✓ |
File transfer | ✓ | ✓ |
Session recording | ✓ | ✓ |
256-bit AES encryption | ✓ | ✓ |
Zoho integrations | ✓ | ✓ |
Chat | Text, Voice, Video | Text, Voice, Video |
Zoho Assist vs. Splashtop:
Splashtop and Zoho Assist offer similar features, including 2-step verification, file transfer, unattended access, and remote reboot. Splashtop offers a greater variety of plans, including one for distance learning, which Zoho Assist lacks. While Splashtop offers a plan with a lower starting price, it doesn't offer a free plan.
Zoho Assist vs.Splashtop Comparison:
Feature | Zoho Assist | Splashtop |
|---|---|---|
Price | From $10.00 /mo. | From $5.00 /mo. (billed annually) |
Free options | Free plan (commercial use), free trial. | Free trial. |
Unattended access | ✓ | ✓ |
File transfer | ✓ | ✓ |
Session recording | ✓ | ✓ |
256-bit AES encryption | ✓ | ✓ |
Zoho integrations | ✓ | x |
Chat | Text, Voice, Video | Text, Voice |
Zoho Assist vs. LogMeIn:
Like Zoho Assist, LogMeIn offers remote access solutions for remote support and unattended access with common features, including remote access, chat, and file transfer. While both offer free trials of all their products, only Zoho Assist also features a free plan. Of the two, Zoho Assist is the more cost-effective solution.
Zoho Assist vs. LogMeIn Comparison:
Feature | Zoho Assist | LogMeIn |
|---|---|---|
Price | From $10.00 /mo. | From $349.99 /yr. |
Free options | Free plan (commercial use), free trial | Free trial. |
Unattended access | ✓ | ✓ |
File transfer | ✓ | ✓ |
Session tecording | ✓ | ✓ |
256-bit AES encryption | ✓ | ✓ |
Zoho integrations | ✓ | Not built-in, needs to be set up. |
Chat | Text, Voice, Video | Text, Voice, Video (Rescue by LogMeIn) |
Key Information:
Legal Name | Zoho Corporation |
Founder | |
Founding Date | Jan 01, 1996 |
Address | 4141 Hacienda Dr., Pleasanton, CA 94588 |
Number of Employees | 15000 |
Number of Customers | 100000000 |
Telephone | |
Website |
FAQs:
What is the price range for Zoho Assist?
Zoho Assist pricing ranges from free to $25.00 per month, per technician. Freelancers and small businesses can enjoy free remote computer access for personal and commercial use as part of its free plan.
How does ZoHo Assist remote access software work?
Zoho Assist remote access software is typically installed on the computer you want to access remotely. When you log in or request access on your laptop or home PC, your computer connects with the remote computer, giving you complete computer remote control.
What are some of Zoho Assist's main features?
- Easy file transfer.
- Screen sharing.
- Document display.
- Real-time video display.
How do I install Zoho Assist remote login software on my company network?
To install Zoho Assist on a remote computer, you will first have to re-brand the software with your organization logo and create a URL portal for your technicians. Once the core set-up is complete, you can download the desktop plugin to enable support sessions from your desktop.
Who uses Zoho Assist remote desktop software?
The software is especially popular with remote IT support teams who need to conduct web-based sessions and assist customers across multiple locations and time zones.
Help desk remote control software is also favored by employees, telecommuters, and contractors who need to access their company's network from home.
What are the system requirements to run Zoho Assist remote software?
Zoho Assist remote software can be run on all operating systems and most web browsers. You will need a minimum bandwidth of 128 kbps (256 kbps and up recommended).
Is there a Zoho Assist app?
Yes. Zoho Assist is compatible with iOS and Android devices allowing you to perform day-to-day tasks on your mobile. The Zoho Assist customer app allows your customers to share their screens with your technicians on both Android devices and iPhones.
How do I get in touch with Zoho support?
You can contact Zoho support through live chat or by sending a query on their website.