Zenoti

Review:

Zenoti offers an intuitive and feature-rich platform that enables companies to streamline online bookings, automate marketing, and manage customer data efficiently while offering a smooth and contactless experience from start to finish.

Unique features such as contactless check-ins, targeted marketing, and a customized online store offer great flexibility. However, Zenoti's pricing is not readily available on their website, and they do not offer a free trial, making it difficult to gauge their affordability or test the software before committing to a subscription plan.

Pros:

• Zenoti offers self-check-in, one-touch booking, real-time chats, and contactless auto-payments via a custom mobile app.
• The app's secure payments system supports both in-store and online payments via Apple Pay, Samsung Pay, or Android Pay.
• End-to-end data and analytics allow businesses to monitor their performance.
• Users can access customer histories, send automated reminders, and upsell products automatically through the app.
• Gift cards, retail products, packages, and memberships are available to help businesses boost sales.
• CRM functions, such as client intake and consent forms, salon notes, and customer reviews help to build client loyalty and retention.
• The app offers fully-branded and personalized marketing campaigns via SMS and email.
• Easily manage employees at multiple locations with staff scheduling, payroll, commission tracking, and performance metric tools.
• Other tools include lead generation and AI-powered advertising via Google, Facebook, and Instagram.
• Customer support is available 24/7 via phone, email, and live chat.

Cons:

• The company does not readily display its pricing online.
• There is no free trial available.
• The platform does not offer many integrations with third-party apps.
• The software is not an ideal solution for startups.
• Businesses have to sign a contract to use the software.

Reputation:

Zenoti has a rating of 3.7 out of 5 stars based on 92 reviews on Google. The majority of reviewers praised the software's robust functionality, responsive support team, advance reporting, and automation. However, there were several complaints about the steep learning curve and slow onboarding and implementation.

On G2, the platform has a rating of 3.2 out of 5 stars based on 23 reviews. Customers praised the app's 24/7 customer support and intuitive online booking; however, several users complained that the software is not user-friendly and that customer support is delayed due to being based in India.