Zendesk Chat
Read about Zendesk Chat, a live online chat solution for businesses. Includes Zendesk Chat reviews, pricing, key information, and FAQs.
Updated on December 12th, 2023
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Zendesk Chat is a live chat solution within the Zendesk Suite. The platform allows employees to communicate with customers online in real-time, leading to higher conversion rates and improved customer satisfaction.
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Basic Pricing:
Plan | Monthly Pricing | Monthly Pricing (Billed Annually) |
|---|---|---|
Support Team | $25.00 /user. | $19.00 /user. |
Support Professional | $69.00 /user. | $55.00 /user. |
Support Enterprise | $149.00 /user. | $115.00 /user. |
Suite Pricing:
Plan | Monthly Pricing | Monthly Pricing (Billed Annually) |
|---|---|---|
Team | $69.00 /user. | $55.00 /user. |
Growth | $115.00 /user. | $89.00 /user. |
Professional | $149.00 /user. | $115.00 /user. |
Enterprise | Contact for quote. | Contact for quote. |
Review:
Pros: Easy to use, provides customer support in real-time, analytics.
Cons: You have to pay more for the "best" features.
Bottomline: Zendesk Chat is a valuable tool to help you communicate with your customers and boost sales.
Key Information:
Legal Name | Zendesk, Inc. |
Founder | |
Founding Date | Oct 01, 2007 |
Address | 1019 Market St., San Francisco, CA 94103 |
Number of Employees | 6000 |
Number of Customers | 160000 |
Telephone | |
Website |
FAQs:
What is Zendesk Chat?
Zendesk live chat software is an online chat solution for businesses of all sizes. It allows you to communicate with your customers in real-time via web, mobile and messaging apps, helping to increase leads and conversion rates.
Software features include the ability to send targeted messages to customers, track sales, and capture customer details via pre-chat and offline forms.
What is the price range for Zendesk Chat?
Zendesk Chat's Basic plans range between $19.00 and $149.00 per user per month, depending on the plan you choose. For Zendesk Chat's Suite plans, prices start at $55.00 per user per month.
How many Zendesk chat departments are there?
Only the paid tiers offer Zendesk Chat departments. The Team plan has two departments while the Professional and Enterprise plans provide unlimited chat departments.
Which one is the better chat solution, Zendesk Chat or Intercom?
Intercom works on a monthly pricing basis while Zendesk charges per agent per month. Both providers offer similar features and functionality but Intercom may work out to be a more economical option for small businesses.
How can I customize the Zendesk Chat widget?
Zendesk Chat allows you to modify the look of the chat widget to match the look and feel of your company's website. From your dashboard, go to Settings, Widget, Appearance Tab and follow the instructions from there.
Is there a Zendesk Chat API?
Yes, developers can use Zendesk Chat API to enhance customer support and integrate AI chatbots on your website.
How do I get in touch with Zendesk Chat support?
Go to chat.zendesk.com/hc/en-us where you will find the Zendesk knowledge base, community forum, and Zendesk chat tutorials.