Ytel
A detailed review of Ytel software with pricing, comparisons to competitors, key information, and FAQs.
Updated on August 2nd, 2024
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Ytel is a cloud communications platform for businesses. Ytel's solutions include SMS messaging, VoIP phone systems, and email applications. Businesses can use Ytel to stay engaged with their customers and respond to their inquiries as quickly as possible.
Also Consider
RingCentral Office
VoIP, Phone System, Video Conferencing, Fax, and more.
Get a QuoteFree trial available.
No contract required.
Get unlimited video meetings, conference calls, and phone calls.
Review:
Ytel is a highly recommended cloud-based contact center platform with plenty of useful features, including skills-based routing, call recording, agent scripting, and time zone protection, among others.
Pros:
Ytel provides one complete contact center platform that includes basic features needed to improve customer engagement and enhance communication channels. In addition, their communication platform enables developers and businesses to effortlessly build SMS and voice capabilities into any application or phone system.
If your business requires strong integration capabilities then Ytel is your best fit. Users will enjoy integrating their system with popular software like Salesforce, CallCriteria, Gravity Forms, Discord, PayPal, and HubSpot.
Cons:
While competitors RingCentral and Nextiva both provide multiple plans to suit businesses of varying sizes, Ytel only offers one plan that's best suited for larger businesses. Ytel's plan is also not as feature-rich, lacking many advanced features like built-in reporting and analytics, preview dialing, and live call status.
Reputation:
On Trustpilot, Ytel has a 2.6-star rating based on a handful of reviews. While one user was disappointed in the "dismissive" customer support, two other users raved about their customer support experience and the platform's intuitive user interface.
Pricing:
Ytel's charges a platform fee with an additional per user agent fee. However, its pricing is not readily available on its website. Interested users should fill out the site's online contact form for a custom quote.
Ytel vs. RingCentral:
RingCentral's packages come in three variations, with features like voicemail routing, surveys, and screen recording. Ytel's contact center solution is not as feature-packed but does provide call recording and DNC safeguards. While RingCentral's pricing starts at $30.00 per user per month, users need to contact Ytel for a custom quote.
Ytel vs. RingCentral Comparison:
Feature | Ytel | RingCentral |
|---|---|---|
Price | Contact for quote. | From $30.00 /user /mo. |
Third-party Integration | Yes | Yes |
Customer Support | Phone, Email | Phone, Email, Chat |
Number of Plans | 1 | 3 |
Best For | Large-sized businesses | Small to large-sized businesses |
Ytel vs. Nextiva:
Nextiva's contact center solution includes IVR, call recording, and call routing. While Nextiva offers various plans, ranging between $30.95 and $45.95 per user, per month, Ytel's pricing is not readily available on its website. Ytel's plan is not as feature-packed but does provide automated nurturing.
Ytel vs. Nextiva Comparison:
Feature | Ytel | Nextiva |
|---|---|---|
Pricing | Contact for quote. | From $30.95 /user /mo. |
Third-party Integration | Yes | Yes |
Customer Support | Phone, Email | Phone, Email, Chat |
Number of Plans | 1 | 2 |
Best For | Large-sized businesses | Medium to large-sized businesses |
Ytel vs. Phone.com:
Ytel and Phone.com both offer a unified communications suite but Phone.com's plans are tailored for entrepreneurs and businesses with teams that are on the go. With Ytel, the features are specifically tailored for contact centers, whereas Phone.com's plans boast more standard features like call forwarding and on-demand call recording.
Ytel vs. Phone.com Comparison:
Feature | Ytel | Phone.com |
|---|---|---|
Pricing | Contact for quote. | From $12.74 /user /mo. billed annually. |
Third-party Integration | Yes | Yes |
Customer Support | Phone, Email | Phone, Email |
Number of Plans | 1 | 6 |
Best For | Large-sized businesses | Small to large-sized businesses |
Ytel Products:
Contact Center.
Ytel offers an all-in-one, VoIP-based Contact Center solution that combines all the collaboration and communication features a business needs to manage large call volumes. Ideal for call centers, sales teams, and customer support departments, users will enjoy the reliability and simplicity of the system, as it provides a single platform to manage and organize every customer engagement.
Businesses can effortlessly manage inbound and outbound calls, schedule voicemails, emails, and text messages, and create custom call queues. Other features include call recordings, DNC safeguards, skill-based routing, Automatic Call Distributor (ACD), IVR, and agent scripting.
Ytel API Integrations.
Voice.
If your business requires strong voice capabilities, Ytel offers programmable voice, conferencing, and transcription APIs. Built directly into your software or product, Ytel APIs lets you receive and route phone calls, record calls, transcribe voice calls, and connect group conference calls.
SMS.
Ytel's messaging capabilities are ideal for businesses that make use of SMS marketing. With programmable SMS APIs to send and receive text messages from local phone numbers and shortcodes, businesses can enhance customer conversations on the channel of their choice.
For the complete pricing of Ytel APIs, users can request a quote.
SIP Trunking.
Ytel offers easily deployed SIP trunking that enables PBX systems to send and receive calls using the Internet. With unlimited call capacity and HD quality voice, businesses can start to scale up or down, organize numbers, search CDRs, and manage SIP configurations and billing.
Phone Numbers.
Ytel offers a range of phone numbers and management tools based on your business's needs. You can either choose a local number to establish a local presence or a toll-free number to engage with your customer base. Users will also enjoy number tracking capabilities and SMS-enabled business phone numbers.
Integrations:
Software | Integration |
|---|---|
Customer Relationship Management (CRM) | Salesforce, SugarCRM, HubSpot, Zoho CRM, Freshsales, Pipeliner, Microsoft Dynamics CRM, Netsuite CRM, Pipedrive, Agile CRM, InfusionSoft, Insellerate, and DebtPayPro |
Project Management | |
Voice Analytics | CallCriteria |
WordPress Form Plugin | Gravity Forms |
Cloud-based Compliance Provider | Contact Center Compliance |
eCommerce | PayPal, Shopify, Adobe Commerce, Square, and Sumo |
Marketing Automation | Mautic, MailChimp, ActiveCampaign, and ClickFunnels |
Social | X, Discord |
Productivity | Trello, Slack, ExecVision, Lead Mailbox, Outlook, Google Drive, and Google Calender |
Key Information:
Legal Name | Ytel, Inc. |
Founder | |
Founding Date | Jan 01, 2012 |
Address | 26632 Towne Centre Dr., Ste. 300, Lake Forest, CA 92610 |
Number of Employees | 64 |
Number of Customers | 500 |
Telephone | |
Website |
News & Activity:
Date | News or Activity |
|---|---|
February 14, 2023 | Ytel Partners with First Orion to Provide Branded Calling to Enterprises |
FAQs:
What is Ytel's pricing?
Ytel's charges a platform fee with an additional per user agent fee. However, its pricing is not readily available on its website. Interested users should fill out the site's online contact form for a custom quote.
What is Ytel X5?
X5 is Ytel's fifth-generation cloud contact center. The system can facilitate multiple agents making outbound calls or accepting incoming calls using VoIP technology.
What is the best way to contact Ytel support?
If you need to speak with the Ytel support team for troubleshooting or to have your questions answered, you can call 1 (800) 382-4913 to speak with someone, or go to their Contact page. The customer support line is available 24/7.
Does Ytel have a built-in predictive dialer?
Yes. The Ytel dialer can take information from a data set and input it into a phone to save customer service agents time. The dialer can also direct calls to various phone lines as they come in.
What CRM platforms integrate with Ytel?
How does Ytel's billing dates work?
Your billing date is the monthly date from the original date that you signed up with YTel.
What eCommerce platforms integrate with Ytel?
Is there a Ytel API?
Yes, Ytel's API allows you to add SMS and voice capabilities into your application without knowledge of telecommunications.
Where can I find Ytel reviews?
Read through our detailed review of Ytel.