WordPress.com

Review:

WordPress.com is a robust website-building solution that enjoys widespread use in many settings. Individuals and businesses alike can choose to create new websites or transfer existing domains to WordPress.com. While the software is packed with useful features, some clients may find the lack of free phone support to be constraining.

WordPress.com has a free plan available for users on a tight budget and its paid packages are more affordable than some competitors, such as Weebly. The platform also offers free domain hosting for a single year, as well as an enterprise plan for scaling businesses.

Pros:

• WordPress.com's free plan includes an SSL certificate, dozens of professional-looking themes, and 3 GB of storage.
• There is free domain hosting available for a single year.
• The platform offers a library containing over 40,000 copyright-free images.
• WordPress.com is available in a wide range of countries and users have access to global selling tools.
• Users can access comprehensive website analytics, visitor statistics, and automatic social media sharing.
• The platform offers spam protection, malware scanning, and automated software updates.
• The commerce plan includes powerful site design tools, product add-ons, loyalty programs, and inventory management.
• WordPress.com integrates with a range of third-party apps for added SEO, marketing, and commerce functionalities.
• Other services include customization tools, built-in caching, centralized site management, and custom marketing automation.
• There is email and live chat support available.

Shortcomings:

• Premium domains, as well as those ending in ".ca," ".fr," ".uk," and ".mx" cannot be transferred to WordPress.com.
• Users must subscribe to one of the paid plans to remove WordPress.com ads and to be eligible for a custom domain name.
• There are no AI-powered site building, text, or content creation tools available.
• The platform does not offer phone customer support.

Reputation:

On Better Business Bureau, WordPress.com has a D- rating. The BBB cites the platform's reported failure to respond to several customer complaints as grounds for this low grade.

On G2, the site has a 4.4/5 rating based on more than 2,400 reviews, with many users citing beautiful templates and its beginner-friendly editing tools as highlights. Over 3,000 reviewers gave the platform an 8.5/10 rating on TrustRadius, while the platform has a 2.1/5 rating based on more than 3,000 reviews on Trustpilot.