Vonage

Vonage is a business VoIP service provider. With Vonage, business and residential customers can establish a phone number or numbers through their internet connection and pay only a small monthly fee. Vonage also sells business phones and accessories to optimize your system.

*The above pricing is based on a single line. Users with multiple lines should use the platform's sliding scale for a detailed pricing breakdown.

Vonage Packages:

Vonage Mobile vs. 8x8 X2 vs. RingCentral Office Standard:

Vonage's Mobile plan is one of the more affordable entry-level plans on the market, starting at just $19.99 per user per month. It features unlimited calling, unlimited SMS (a feature only found in RingCentral's Core plan), VonageFlow team messaging, and over 40 standard PBX features.

8x8's X2 is a feature-packed packages.. While its pricing is not readily available online, users have access to a bigger variety of robust features not found in most entry plans, including presence detection, international calling, and video conferencing with up to 500 participants, a significant difference from the 4 participants RingCentral's Standard plan offers.

RingCentral's Core plan is among the costlier entry-level plans on offer, costing $30.00 per user, per month. This $10.00 difference between Vonage's Mobile plan is because of its feature-rich offerings, such as 1,000 toll-free minutes, internet fax, quality of service reports, and on-demand call recording, a feature rarely found in the lower-tiered plans.

Vonage Premium vs. 8x8 X6 vs. RingCentral Advanced:

Vonage and RingCentral both offer a premium plan that includes robust features like unlimited calling within the U.S. and Canada, multi-level auto attendant, a mobile app, video & audio conferencing for up to 100 participants, and a wide selection of PBX features.

They do, however, differ when it comes to price. Vonage's Premium plan costs $29.99 per user per month, whereas RingCentral's Office Premium plan starts at $35.00 per user per month.

8x8 does not make pricing for its X4 plan readily available online. However, this plan gives **users access to virtually the same features as the Vonage and RingCentral plans, with the addition of presence detection, international calling within 32 countries, and 5GB media storage.

Vonage Advanced vs. 8x8 X8 vs. RingCentral Ultra:

All three companies offer all-inclusive plans that are best suited for medium to large-sized businesses and their communication needs. Vonage's Advanced plan once again reigns as the most affordable option, with prices starting at $39.99 per user, per month. The Advanced plan includes similar features to what its competitors offer, including CRM integration, call group, and visual voicemail.

However, Vonage is missing the advanced call recording features listed in both 8x8 and RingCentral's plans. While the two offer automatic call recording, Vonage only provides on-demand call recording, a feature that can be found in RingCentral's Core plan.

8x8 does not make pricing for its X8 plan readily available online. 8x8's X8 plan includes a wider variety of robust features like an inbound and outbound contact center, international calling to 47 countries, media storage, and much more.

For $45.00 per user, per month, RingCentral's Ultimate users have access to an extensive list of features, including 10,000 toll-free minutes and quality of service reports. However, this steep price difference does not seem worth it when you look at Vonage's list of features, which are very similar to that of RingCentral.

Vonage Business Phone Systems:

Vonage Business Cloud.

Vonage offers a powerful VoIP business phone system that's efficient and feature-rich, providing real-time communication with stellar phone service, seamless integrations, and more. Vonage created their Business Cloud package to suit the communication and collaboration needs of small to midsize businesses.

Every phone number extension comes equipped with over 40+ standard features like call announce, unlimited calling in the U.S. and Canada, call logs, HD voice, Virtual Receptionist, and it includes an admin portal.

The Vonage Business Cloud package comes in three variations:

• The Mobile plan was created for remote teams, offering an easy to use mobile and desktop app, unlimited calling, and access to VonageFlow, a team messaging solution.
• The Premium plan is equipped with all the same features as the Mobile plan, with the addition of auto attendant, video conferencing with up to 100 people, file sharing, and CRM integrations. The Premium plan was tailored for traditional office environments.
• The Advanced plan is Vonage's all-inclusive plan, providing all the features listed in the Premium plan. Created to unify business communication, the plan includes 15 hours/month call recording, Vonage visual voicemail, and call grouping.

*For businesses that require over 100 users, you can contact Vonage's sales department to request a personalized quote.

Vonage Enterprise.

For enterprise businesses, Vonage introduced Unified Communications as a service (UCaaS). With UCaaS, a business's communication applications and services are combined within a single platform. The cloud-based phone system seamlessly integrates messaging, video, conferencing, contact centers, and business apps into an all-in-one communications system.

Tailored to manage high call volumes and improve efficiency, the Enterprise package helps businesses easily manage multiple sites thanks to features like conference calling, call parking and queuing, busy lamp field, and directory assistance, among other features.

Other Features:

Contact Centers.

The Enterprise package also provides advanced call center features, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), configurable agent status, and reporting and analytics tools. More importantly, the system includes a robust agent interface with call management controls, including call recording, routing, forwarding, and more.

Amazon Chime.

Another benefit of the Enterprise package is the comprehensive conferencing suite. The suite includes HD voice, online meetings, and video conferencing with up to 300 people. The Amazon Chime solution comes with the business phone system, meaning there is no need to purchase Amazon Chime separately.

SIP Trunking.

Session Initiation Protocol (SIP) trunking technology allows you to connect your traditional phone system to the Vonage Cloud. The benefits of SIP trunking include lower capital expenditure, no voice or data hardware systems, and it provides better scalability, call trafficking, and disaster management.

Mobile & Desktop App.

With the Vonage Business Cloud App, you can effortlessly connect and communicate with employees using a smartphone, laptop, or tablet device. Features include call flip, text messaging, mobile integrations, and more. The Vonage Business mobile app is compatible with Android and iOS devices.

Vonage Business Solutions:

Nexmo - The Vonage API Platform.

To help exceed customers' expectations, the Nexmo API platform makes it easy to create a personalized, intuitive communication experience. The platform includes APIs for text messaging, phone number verification, video, chat, voice, and phone number insights. Nexmo communication APIs are used by popular companies like Snapchat, Uber, and Viber.

VonageReach.

Vonage offers a marketing automation platform with integrated texts, email marketing, autoresponder, social media integration, and cross-channel marketing. VonageReach allows you to get better leads, shorten sales cycles, develop automated drip campaigns, and strengthen customer relationships. An added bonus is their Smart Targeting feature, which lets businesses section off their target audiences based on buying behaviors, demographics, or location.

Business Phones & Accessories.

Vonage offers a wide selection of business phones and accessories for small to enterprise-sized businesses. Offering industry-leading names, including Polycom, Panasonic, and Yealink, all Vonage's business phones, and accessories are compatible with both the Business Cloud and Enterprise packages.