UpKeep

UpKeep is a maintenance management system (CMMS) created for various businesses, including property, restaurants, and manufacturing. UpKeep allows users to access the software via desktop and mobile devices. Features include customization tools, tasks updates, alerts, and costs reports.

UpKeep Packages:

UpKeep's packages all feature work orders, work requests, and asset management, as well as working with the mobile app.

Work Orders:

All four packages offer basic features, such as unlimited work orders, time and cost tracking, checklist templates, shared work orders, preventative maintenance, and monthly PM schedulers, but the Starter package lacks the signature capture feature available on the Professional package. Both the Business Plus and Enterprise packages offer daily and weekly PM schedulers, workflow automation, and an offline mode, features lacking on the Starter and Professional packages.

Work Requests:

All packages feature unlimited work requests and image attachments, but the Professional, Business Plus, and Enterprise packages also feature a request portal.

Asset Management:

All packages offer basic features, such as unlimited assets, locations, and parts, inventory management, and meter readings, but the Starter package lacks the PDF and video upload feature offered by the Professional Package.

Both the Business Plus and Enterprise packages also feature asset downtime, depreciation, and warranty tracking, asset lockout tagout, and purchase orders. These extra features are not available on the Starter and Professional packages.

Reporting:

The Starter package features PDF and CSV reporting and full work order histories, while the Professional package also includes a reporting dashboard. The Business Plus and Enterprise packages offer these features as well as API access.

Integrations:

The Starter and Professional packages do not offer any integrations. On the Business Plus package, users have access to Slack, business integrations, and APIs. The Enterprise package offers these integrations as well as Monnit Sensors and other custom integrations.

Support:

All plans come with articles, training webinars, and chat support. The Professional plan also includes phone support while the Business Plus plan includes access to a dedicated account manager. The Enterprise plan offers all of these support options as well as on-site implementation and training.

Additional Products:

Asset Management:

UpKeep's asset management software allows users to automate their preventative maintenance tasks but creating maintenance requests and assigning work orders to technicians. Assets include machines, equipment, vehicles, and facilities.

Users can manage and track every asset from one platform and create one-time or recurring work orders. You can also manage your inventory for replacement parts, liquids, and accessories and keep track of inventory used in work orders and received from purchase orders.

Technicians can be assigned work orders and business owners can view open and pending work orders for each technician as well as review a technician's full work order history. Also, equipment operators, drivers, and machinists can create maintenance requests when they notice an issue from their smartphones.

Facility Management:

UpKeep's facility management software allows business owners to manage their facility's technicians, assets, and inventory and increase productivity with scheduled inspections and live reporting. With the facility management software, users can create equipment-specific work orders, inspection checklists, troubleshooting documents, and visual references for each asset.

Users can also add parts to work orders and create purchase orders for vendors, which will be tracked for inventory management.

Business owners can assign work orders to in-house maintenance technicians and external service providers as well as generate shareable links to transfer knowledge to the external service providers. Finally, owners can allow anyone in their facility to submit maintenance requests from their smartphones without having full access to the owner's account.

Property Management:

UpKeep's property management software allows users to schedule regular maintenance, receive maintenance requests from guests and tenants, and assign work orders for emergency repairs. Property owners can avoid complaints with recurring work orders and keep their tenants updated on repairs.

Users can view pending or completed work orders for any building or room and schedule recurring work orders for preventative maintenance. Work orders can be assigned to the in-house maintenance team who then update the work orders on their smartphones when completed while owners keep track of any parts used in work orders.

Owners can view complete maintenance histories for any unit and add notes, floorplans, and other documentation. Information can be shared with plumbers, electricians, and other contractors with public links and property owners can communicate with them directly through the app.

Inventory Management:

UpKeep's inventory management software allows users to manage inventory with barcode scanning, maintain stock levels of vital supplies, add parts to work orders and automatically update the inventory count, and restock the inventory with purchase orders.

There is also an inventory management app so that users can manage their inventory from their tablet or smartphone, add parts manually or with QR code scanning, and request parts from the storeroom manager with the in-app messaging feature.

Enterprise (EAM):

UpKeep for Enterprise Asset Management is designed for multi-level facility management and is ideal for more than 25 technical users. The Enterprise dashboard features advanced reporting for insights into each facility, how facilities compare, and an overall view as well as team account management across facilities.

Users can link multiple accounts or allow each facility to own and customize their specific account. UpKeep's EAM solution focuses on the overall equipment effectiveness of a plant to improve the plant's reliability.

UpKeep Sensors:

UpKeep offers a sensor that uses the Internet of Things to monitor asset health and facility conditions and to track downtime in real-time. The temperature sensor allows users to set high and low limit thresholds and receive notifications to prevent damage or overheating.