TurboTenant

Review:

TurboTenant is a property management service that offers comprehensive tenant screening checks, including a credit report, criminal background check, and eviction history. While tenants are expected to pay for screenings, landlords are not liable for costs.

The platform's other standout features include listing syndication, tenant messaging, document management, and state-specific lease agreement. Thanks to its free plan and low starting price, TenantTurbo is more affordable than some of its competitors, such as RentRedi.

Pros:

• Listings are syndicated to a variety of partner property websites, including Zumper and RentPath, for increased exposure.
• Users benefit from a free plan that includes an unlimited number of properties.
• TurboTenant is well-established and caters to more than 450,000 landlords and rental agents.
• The property accounting tool includes income and expense tracking, transaction syncing, and financial reporting.
• Residents can use the tenant mobile app to pay rent online, log maintenance requests, and message landlords with ease.
• The platform offers a comprehensive tenant screening service, including credit reports, criminal records, and eviction history.
• There are state-specific lease agreements available, as well as online rental application forms.
• TurboTenant provides information on rental estimates, landlord-tenant laws, and rental industry statistics.
• Other tools include lead tracking, document storage, e-signatures, renter's insurance, and automatic late fees.
• There is live chat support, a help center, webinars, and informative blog posts available.

Cons:

• Compared to top competitors, such as AmerUSA, TurboTenant lacks robust screening checks.
• The platform is not well-suited to landlords and rental agents with more than 100 properties.
• TurboTenant lacks property message boards and virtual showing tools.
• With the free plan, users are charged additional fees for several services, such as e-signatures and lease addendums.

Reputation:

TurboTenant has a B rating on Better Business Bureau and it has more than 30 reviews that average 1.33 out of 5 stars. The majority of reviewers complained about the influx of fraudulent rentals being advertised and the high tenant screening costs.

On Trustpilot, the platform has a 3.5-star rating based on more than 160 reviews. A handful of reviewers complimented the platform's ease of use and excellent features, while numerous reviewers were disappointed with its limited lead tracking tools and unresponsive customer support.