Timely
Learn about Timely's appointment software for small businesses. Includes info on Timely, as well as pricing, comparisons to competitors, and FAQs.
Updated on October 31st, 2023
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Timely is online appointment scheduling software for businesses of all sizes, including hair salons and spas. Key features include marketing tools, online booking, and mobile capabilities. Businesses can use Timely to manage a range of activities from anywhere.
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At-a-Glance:
Feature | Timely |
|---|---|
Starting price | $20.00 /user /mo. |
Free trial | ✓ |
Mini website | ✓ |
Staff logins | ✓ |
Online payments | ✓ |
Point of sale (POS) | ✓ |
Social media integration | ✓ |
Mobile app | ✓ |
Customer support | Phone and email. |
Review:
Timely is an appointment scheduling solution that allows small businesses to accept and manage online bookings, build strong relationships with clients, and boost revenue and interest in their brand.
The platform offers a range of time-saving features, such as client self-bookings via your business website or social media, marketing campaigns, and innovative payment solutions. However, compared to competitors, Timely is one of the more costly solutions as they charge per employee, therefore it might not be an ideal option for scaling your business.
Pros:
- Timely is a user-friendly scheduling app with business, finance, and marketing capabilities.
- The platform offers integrated payment processing via PayPal and Stripe.
- Each subscription plan includes SMSs for sending appointment reminders and confirmations.
- Onboarding and support are provided to all users.
- Automated marketing campaigns and other post-appointment messaging are available.
- Other features include a staff performance dashboard, mini website, analytics, and client management.
- A mobile point of sale (POS) allows users to accept payments in-house or on the go.
- The app allows business owners to manage multiple locations.
- A mobile app is available for Android and iOS users.
Cons:
- Part-time employees are charged at the same rate as full-time employees.
- Client intake forms and data imports are not available on the entry-level plan.
Reputation:
On G2, Timely received 4.7 out of 5 stars based on over 600 reviews. Customers praised the app's user-friendliness, intuitive features, and ability to save them time. A few users were overwhelmed by the sheer number of features, while others noted that the payment plans should be more affordable.
On Trustpilot, the platform scored 4.7 out of 5 stars based on 86 reviews. Here, the majority of reviews were positive, commending the app's booking features, ease of use, and prompt customer service. However, there was one complaint about the high cost involved with having multiple staff members.
Pricing:
Plan | Monthly Pricing* |
|---|---|
Starter | $11.00 /user. |
Premium | $20.00 /user. |
Unlimited | $28.00 /user. |
Unlimited+ | Contact for quote. |
Add On: Task Management | $5.00 /user. |
*Users receive monthly discounts on annual subscriptions.
Timely vs. Fresha:
Both Timely and Fresha offer online booking, payment processing, and inventory tracking. However, Timely is costlier than Fresha, with pricing starting from $11.00 per user per month, compared to Fresha's one-off fee for new clients and no monthly payment. Conversely, Fresha does not offer phone support, and blast emails incur additional charges.
Timely vs. Fresha Comparison:
Feature | Timely | Fresha |
|---|---|---|
Starting price | $11.00 /user /mo. | 20% new client fee; free thereafter. |
Free trial | ✓ | n/a |
Multiple locations | ✓ | ✓ |
Point of sale (POS) | ✓ | ✓ |
Marketplace website | x | ✓ |
Mini website | ✓ | x |
Customer support | Phone and email. | Email and live chat. |
Timely vs. 10to8:
Unlike Timely, 10to8 offers both free and paid plans, depending on the size of your business and needs, as well as two-way client messaging, advanced employee features, and website plugins for building an attractive site. Comparatively, Timely offers client waitlists, before and after photos, and built-in POS and inventory, which the 10to8 lacks.
Timely vs. 10to8 Comparison:
Feature | Timely | 10to8 |
|---|---|---|
Starting price | $11.00 /user /mo. | $7.20 /seat /mo. |
Free trial | ✓ | ✓ |
Inventory management | ✓ | x |
Multiple locations | ✓ | ✓ |
Point of sale (POS) | ✓ | ✓ (Add-on only) |
Before and after photos | ✓ | x |
Customer support | Phone and email. | Email and in-app. |
Timely vs. Mindbody:
While Timely's pricing starts at $11.00 per user per month, users need to contact Mindbody for a custom quote. However, only the latter offers advanced features like smart contact lists and family accounts. Timely, in turn, features more robust staff management features.
Timely vs. Mindbody:
Feature | Timely | Mindbody |
|---|---|---|
Starting price | $11.00 /user /mo. | Contact for quote. |
Free trial | ✓ | x |
Two-way messaging | x | ✓ |
Booking buttons | ✓ | ✓ (Premium plans only.) |
Smart contact lists | x | ✓ |
Staff rosters and timesheets | ✓ | x |
Customer support | Phone and email. | Phone and email. |
Key Information:
Legal Name | Timely Ltd. |
Founder | |
Founding Date | Dec 13, 2011 |
Address | Lvl. 1, 286 Princes St., Dunedin 9016 New Zealand |
Number of Employees | 130 |
Number of Customers | 55000 |
Telephone | |
Website |
FAQs:
What is Timely?
Timely is a cloud-based appointment scheduling solution for small businesses.
What is Timely's price range?
Timely's monthly plans range from $11.00 to $28.00 per user.
Is there a Timely free trial?
Yes, Timely offers a 14-day free trial via their website.
Is Timely compatible with Android?
Yes, Timely has a mobile app for Android and iOS users.