TenantCloud

Review:

TenantCloud provides small and mid-sized businesses with easy-to-use property management tools. Thanks to its variety of plans, companies benefit from both basic and comprehensive services, including listing syndication, tenant screening, maintenance logging, expense reporting, and team management.

While the platform is more affordable than some competitors, such as Hemlane and AppFolio, it has limited third-party integrations and does not offer renter's insurance or live chat support.

Pros:

• There is a free plan available for users on a tight budget.
• TenantCloud allows companies to manage an unlimited amount of listings with each plan.
• The software shares rental listings to dozens of partner websites for maximum exposure.
• The tenant screening tool includes identity validation, custom templates, and comprehensive reporting.
• TenantCloud facilitates online payments, direct deposits, late fee policies, and refund management.
• Users benefit from lead tracking tools to quickly and easily follow up with potential tenants.
• Maintenance requests can be set up to create work orders and manage invoices.
• Other solutions include e-signatures, document storage, property message boards, and rent reporting.
• The team management tool allows team members to communicate and manage listings with ease.

Cons:

• The platform's free plan is quite limited and only offers basic management tools.
• TenantCloud does not feature reporting customization options.
• There is no live chat support available.

Reputation:

On G2, TenantCloud has a 4.3-star rating based on more than 140 reviews. The majority of reviewers praised the platform's ease of use, responsive customer service, and automatic payment reminders. However, some users did not approve of its clunky workflows and lack of custom reporting.

On Trustpilot, the software has a 3.9-star rating based on over 50 reviews, with only 32% of users giving it a 5-star rating. Most users noted its lack of live chat support and mentioned a steep learning curve with online payments.