SurePayroll
A detailed review of SurePayroll's payroll software with pricing, comparisons to competitors, and FAQs.
Updated on November 15th, 2023
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SurePayroll by Paychex is an online payroll service that provides easy access to standard features, such as online pay stubs, unlimited pay runs, and direct deposits. Created for small businesses, SurePayroll offers both self-service and full-service options.
Also Consider
Gusto Payroll Software
Set up an account free.
Try GustoNo extra fees.
Made for mobile.
Auto tax filing and digital paystubs.
At-a-Glance:
Feature | SurePayroll |
|---|---|
Price | Contact for quote. |
Free trial | ✓ |
Unlimited payroll runs | ✓ |
Time tracking | Paid integration only. |
Automatic tax calculations | ✓ |
Direct deposit | ✓ |
Online pay stubs | ✓ |
Lifetime accounts | x |
Customer support | Phone, email, and live chat. |
Review:
SurePayroll is a nationally recognized provider of simple online payroll services for small businesses. The SurePayroll system comes with all standard payroll features, including unlimited payroll runs, direct deposits, and Auto Payroll, a helpful feature that allows employers to put hourly and salaried workers' payroll on "cruise control."
Pros:
- There are no additional charges for unlimited payroll runs.
- The first two months of SurePayroll are free for small businesses.
- The platform manages deductions and employee 401(k) contributions.
- SurePayroll is available through their self-service or full-service plans.
- SurePayroll's system includes sought-after features, such as multiple pay rates, automated new hire reporting, and online pay stubs.
- The Full-service plan includes year-end tax filing, as well as federal, state, and local taxes.
- The platform is available in English and Spanish.
- Customer service is available six days a week via telephone, live chat, and email.
Cons:
- Automated payroll taxes are only available with the full-service option.
- Same-day and next-day payroll runs cost extra with the self-service option.
- SurePayroll does not offer a native time-tracking application or lifetime accounts.
- It costs an additional $9.99 per month to integrate time-tracking software.
Reputation:
SurePayroll has an above-average reputation when it comes to customer service. SurePayroll is owned by Paychex, Inc., which has an A+ accreditation with Better Business Bureau.
On TrustRadius, the payroll system has a 2.9-star rating based on more than 30 reviews, with many users praising its user-friendliness. However, several customers noted its subpar online chat service. On G2, the SurePayroll has a 4.4-star rating based on over 500 reviews, with the majority of users citing its easy setup, responsive support, and robust reporting tools as highlights.
Pricing:
SurePayroll's pricing is not available on its website. Interested users can contact SurePayroll to request more information about their plans and pricing.
SurePayroll vs. Gusto:
SurePayroll offers more flexibility than Gusto with a No Tax Filing option as well as full-service payroll. Both offer unlimited payroll runs, but only Gusto includes built-in time tracking. While SurePayroll's pricing is not readily available, Gusto's plans start at $40.00 per month +$6.00 per employee per month.
Comparison Between SurePayroll and Gusto:
Feature | SurePayroll | Gusto |
|---|---|---|
Price | Contact for quote. | From $40.00 /mo +$6.00 /employee /mo. |
Free trial | ✓ | ✓ |
Unlimited payroll runs | ✓ | ✓ |
New hire reporting | ✓ | ✓ |
Built-in time tracking | x | ✓ |
Direct deposit | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone, email, and live chat. |
SurePayroll vs. TriNet Zenefits:
TriNet Zenefits offers various features that SurePayroll does not, including payroll previews, lifetime accounts, and free third-party integrations. However, TriNet Zenefits does not provide a standalone payroll option, so users must purchase the payroll add-on, which costs $6.00 per employee per month.
Comparison Between SurePayroll and TriNet Zenefits:
Feature | SurePayroll | TriNet Zenefits Essentials + Payroll |
|---|---|---|
Price | Contact for quote. | From $10.00 /mo. +6.00 /employee /mo. |
Free trial | ✓ | x |
Pay stub messages | ✓ | ✓ |
Lifetime accounts | x | ✓ |
Unlimited payroll runs | ✓ | ✓ |
Automatic payroll | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone and email. |
SurePayroll vs. QuickBooks Payroll:
QuickBooks Payroll is a complete online payroll solution that allows employers to manage health benefits, which SurePayroll does not offer. SurePayroll is more limited in terms of HR functionality and integrations, while QuickBooks Payroll can be used in a variety of configurations.
SurePayroll vs. QuickBooks Payroll Comparison:
Feature | SurePayroll | QuickBooks Payroll |
|---|---|---|
Price | Contact for quote. | From $30.00 /mo. |
Free trial | ✓ | ✓ |
Unlimited payroll runs | ✓ | ✓ |
Built-in time tracking | x | x |
Direct deposit | ✓ | ✓ |
Automatic payroll | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone and email. |
SurePayroll Packages:
No Tax Filing.
The No Tax Filing plan includes features like tax calculations, unlimited payroll runs, direct deposit payments, and online pay stubs. However, the plan does not include the depositing or filing of local and state taxes.
Full Service.
SurePayroll's Full-Service package includes everything in the No Tax Filing plan, plus tax depositing and filing for both local and state as well as a tax advisor.
Household.
The Household plan is designed specifically for individuals who operated businesses in their homes. With the Household package, users get a "No tax penalty guarantee," 1040-ES filing, unlimited payroll runs, and an automatically generated Schedule H.
Integrations.
According to our research, SurePayroll integrates with QuickBooks Payroll, StratusTime, Zoho Books, and Sage accounting software.
Other Services:
Workers' compensation.
Sure Payroll offers workers' compensation insurance through Paychex. Their affordable policies are provided through third-party insurance groups and offer coverage based on your payroll numbers.
401(k).
Subscribers who use SurePayroll to pay their employees can access SurePayroll's 401(k) options. Again, SurePayroll uses third-party providers to help employers set up retirement accounts for their employees and establish matching contribution programs.
Health insurance.
If you want to provide health insurance to your team, SurePayroll can help you get started. An insurance expert can help you find a policy that makes sense for your business with the coverage that is most important to your employees.
Pre-employment screening.
You can opt to purchase pre-employment screening through your employer's payroll portal. Screening tools include background checks, drug screening, behavioral assessments, and skills testing. Services can be used on an as-needed rather than an ongoing basis.
Key Information:
Legal Name | Paychex, Inc. |
Founder | |
Founding Date | Sep 01, 1999 |
Address | 2350 Ravine Wy., Ste. 100, Glenview, IL 60025 |
Number of Employees | 99 |
Number of Customers | 99 |
Telephone | |
Website |
FAQs:
What is SurePayroll?
SurePayroll is a complete payroll system that provides limitless payroll runs, direct deposits, and multiple pay rates in both self-service and full-service packages.
How much does SurePayroll cost?
SurePayroll's pricing is not readily available on the website. Instead, interested users can contact SurPayroll to request pricing information.
Can I get my W2 from SurePayroll?
Yes, SurePayroll can generate and distribute W2 forms on your behalf.
Is SurePayroll a legitimate company?
Yes, SurePayroll is a credible solution created by Paychex, Inc., a BBB-accredited company with an A+ rating.
Where is SurePayroll located?
SurePayroll is headquartered in Glenview, Illinois.
How do I cancel SurePayroll?
To close your SurePayroll account, contact the customer service team at via telephone.
What are the benefits of SurePayroll for employees?
SurePayroll for employees is tailored for temporary, seasonal, or independent contractors who don't earn standard salaries. SurePayroll enables accountants to keep payroll data in one place in addition to calculating, filing, and preparing tax documents automatically.
What is the SurePayroll calculator?
The SurePay calculator automatically calculates taxes, wages, and deductions when you enter payroll using an easy three-step process online. Using the calculator ensures accuracy and frees up your time to finish other tasks.
Is Homepay or SurePayroll a better payroll provider for nannies?
HomePay is a special payroll system tailored for nannies and home employees and is priced at $75.00 per month for a comprehensive service. SurePayroll's nanny payroll pricing is not available, but unlike HomePay, SurePayroll does not file your taxes for you.
How does SurePayroll's 401(k) service work?
SurePayroll's 401(k) service is a separate package that allows you to build retirement savings plans for your employees.