SimplyBook.me

Review:

SimplyBook.me is a feature-rich appointment booking platform for a range of businesses, including salons, spas, and other health and wellness businesses. With affordable plans and over 60 custom features, the platform allows users to streamline daily tasks and tailor services to their customers' needs.

All plans include a booking calendar, employee and resource management, a booking website, and automatic email reminders and confirmations. However, unlike their competitors, SimplyBook.me's paid plans do not cover SMSs, and their website makes no mention of inventory management.

Pros:

• SimplyBook.me allows users to sync their calendars with Google or Outlook.
• Users can manage multiple locations and employees in one calendar.
• A customizable booking website is available with a wide range of templates and booking widgets.
• Customers can make bookings via your booking site, social media, and Google Maps.
• The platform allows users to sell products and offer discounts, gift cards, and packages to loyal clients.
• Bookings and site visits are monitored through business analytics.
• Users can manage bookings on the go with the Android and iOS mobile app.
• All SimplyBook.me subscribers are listed on the Booking page for wider exposure and reach.
• Live chat support is available 24/7 during the week.
• The app is HIPAA and GDPR compliant.

Cons:

• SMS credits are not included in any of the plans.
• Plans do not include unlimited bookings, and any bookings made over and above the set limit for your plan are charged.
• There is no phone support available.

Reputation:

On G2, SimplyBook.me has a score of 4.4 out of 5 stars based on 101 reviews. Customers praised the app's ease of use, affordable plans, customizable features, and group booking options. However, there were a few complaints about the lack of a batch editing tool and the inability to book multiple services at the same time.

On TrustRadius, the platform has a rating of 7.9 out of 10 stars based on 29 reviews. The majority of reviewers complimented the app's real-time bookings, user-friendly interface, and API for connecting with other software.

However, there were a few complaints about the site being difficult to navigate at first, the lack of templates available, and the video conferencing integration being "glitchy" at times.