Shift4Shop

Review:

Originally founded as Infomart 2000 in 1997 and later named 3dcart, the e-commerce company was acquired by Shift4 Payments in 2020 and rebranded as Shift4Shop. The platform features both customization tools and API access to offer customers maximum flexibility and scalability of their online stores.

The platform offers an extensive range of built-in features with most of its packages, but lower-tier plans may limit the scope and scale of customers' online stores.

Pros:

• Shift4Shop offers a free enterprise-level plan.
• The platform features over 100 free themes that are mobile-optimized.
• Shift4Shop features zero transaction fees across all plans.
• The platform is secure and fully PCI compliant.
• The setup process is easy and Shift4Shop will migrate existing e-commerce websites for free.
• Shift4Shop is integrated with social media, online marketplaces, and a wide range of e-commerce apps.
• The platform features built-in blog, marketing, and SEO tools.
• Shift4Shop offers 24/7 technical support via phone, online chat, and tickets.
• All plans feature unlimited products, categories, and bandwidth.

Cons:

• The free plan is only available to U.S. merchants.
• The basic store plan is limited to two staff users.
• Pricing plans come with an online sales limit and customers will need to upgrade plans if they exceed the limit.

Reputation:

User reviews on G2 were mostly positive and customers gave the platform a 3.8 out of 5 star rating. Positive feedback cited the inventory management system, customer service, and rich feature set as highlights. However, some users complained about difficulty with setting up their stores and integration issues.

On Trustpilot, customers complained about payment issues and technical support. Reviews on TrustRadius echoed problems with customer support and technical issues but praised the platform's responsive themes, affordability, and easy setup process. The company boasts a number of reviews and success stories on its website.