Salesforce Reviews
Read more about Salesforce CRM with customer reviews, ratings, pricing information, and frequently asked questions.
Updated on November 28th, 2023
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Salesforce is a CRM software solution with tools and applications for marketing, sales, e-commerce, and more. Salesforce is a popular small business solution because it is affordable and it can be scaled up as your business grows.
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Review:
Salesforce is our third-best CRM software on the market, behind HubSpot and Freshsales. It is a highly-rated, comprehensive CRM platform that impresses with its vast range of customization options. Salesforce is an excellent choice. Small businesses, however, may not need a solution this powerful.
Pros:
Salesforce's standout feature is its wide range of customization options and reporting widgets that let you analyze performance from a number of different angles. It offers all the advantages of cloud deployment too, including access from anywhere in the world, having a smaller IT team, and enjoying lower costs.
Cons:
Cloud deployment is a double-edged sword. Its drawbacks include total dependence on internet connectivity in order to function and the requirement that the internet be consistently secure and reliable. Beyond that, Salesforce's lauded customization options, while impressive, comes at a cost that can rocket the price upwards. It might also be too complex and flexible a solution for smaller businesses with tighter marketing and sales teams.
Reputation:
Salesforce is a highly-rated CRM software that is lauded for its range of customization options. It enjoys favorable reviews from most software reviewers, but has a Better Business Bureau (BBB) rating of D-, along with 46 complaints. Considering Salesforce is one of the most popular CRM tools in the world, 46 complaints is a drop in the ocean, as the software has an overwhelming number of positive reviews.
See how Salesforce stacks up against its top competitors in our key feature review.
Pricing:
Plan* | Monthly Pricing** |
|---|---|
Small Business Products: Starter | $25.00 /user. |
Small Business Products: Slack Pro | $7.25 /user. |
Service Products: Starter | $25.00 /user. |
Service Products: Professional | $80.00 /user. |
Service Products: Enterprise | $165.00 /user. |
*Salesforce offers a wide range of other products. See their products pricing page for more information.
**Billed annually.
Salesforce User Review Scores:
Source | Rating |
|---|---|
Finances Online User Satisfaction Score | 99% |
Capterra User Review Score | 4.4/5 |
GetApp User Review Score | 4.4/5 |
TrustRadius User Review Score | 8.3/10 |
Integrations:
With a vast selection of integration apps, you can combine your favorite software with Salesforce for a richer CRM experience. Salesforce integrates with 17 software across a wide range of product categories, including accounting, marketing, cloud storage, and more. Here are some of its key integrations.
Sales/Marketing | Finance/Accounting | Productivity | Other |
|---|---|---|---|
LeadExec | Zuora | Desk.com | |
Service Cloud | ExactTarget Fuel | ||
Marketing Cloud | |||
Analytics Cloud |
Additional Product Info:
Salesforce offers an entire suite of business tools that, when used in conjunction, affords the user more power and functionality in their software experience.
Salesforce Service Cloud:
Service Cloud is Salesforce's customer support software and is a highly-rated platform among its peers. It offers useful features such as customer interaction management, case management tools, and asset and order management, and plenty of product integrations. Service Cloud has pricing plans that range from $25.00 - €500.00 per user per month.
Service Cloud's Enterprise package (omitted from the table), is the only plan offering all key features, inlcuding 24/7 Support and Configuration Services.
Service Cloud Plans:
Key Features | Starter | Professional | Enterprise |
|---|---|---|---|
Case Management | Yes | Yes | Yes |
Service Console App(s) | Yes | Yes | Yes |
Knowledge | Yes | Yes | Yes |
Service Contracts and Entitlements | No | Yes | Yes |
Telephony Integration (CTI) | Yes | Yes | Yes |
Web Services API | No | No | Yes |
24/7 Support and Configuration Services | No | No | No |
Quip:
Quip is Salesforce's teamwork and collaboration platform. It facilitates faster collaboration on things like live data, workflows, and various project management needs. It blends documents, spreadsheets, checklists, and chat into one effective platform that is popular with its users. Quip costs $100.00 per user per month (billed annually).
Heroku:
Heroku is Salesforce's app development platform that allows companies to create professional-grade apps for their customers. Heroku offers useful features like a comprehensive project dashboard, detailed metrics, and easy cloning tools, among many others. Heroku is targeted at hobbyists and large companies, with a price plan to suit each type of customer, ranging from $5.00 to $250.00 and more per month.
Go to the Heroku pricing page for more details on individual plans.
Salesforce vs HubSpot:
HubSpot enjoys the advantage over competing CRMs in that it is entirely free. It's free version boasts the same feature range of most top CRMs, including Salesforce. A selling point for Salesforce is its suitability for larger companies, as it offers support for greater lead and contact lists. This might justify paying for Salesforce.
Salesforce vs HubSpot Comparison:
Feature | Salesforce | HubSpot |
|---|---|---|
Cheapest Plan | $25.00 /user /mo. | Free. |
Most Expensive Plan | $500.00 /user /mo. | Free. |
CRM Ranking | 3rd | 1st |
24/7 Support | No | Yes |
Multilingual Support | Yes | No |
Mobile Support | Yes | Yes |
Salesforce vs Freshsales:
Salesforce and Freshsales each offer four pricing plans for businesses of varying sizes. Freshsales is cheaper than Salesforce at every price point, but there are no clear distinctions between the products that warrants a price disparity. Freshsales offers better value for money.
Salesforce vs Freshsales Comparison:
Feature | Salesforce | Freshsales |
|---|---|---|
Cheapest Plan | $25.00 /user /mo. | Free. |
Most Expensive Plan | $500.00 /user /mo. | $79.00 /mo. |
CRM Ranking | 3rd | 2nd |
24/7 Support | No | Yes |
Multilingual Support | Yes | Yes |
Mobile Support | Yes | Yes |
Key Information:
Legal Name | Salesforce.com, Inc. |
Founder | |
Founding Date | Jan 01, 1999 |
Address | 415 Mission Street, 3rd Floor, San Francisco, CA 94105 |
Number of Employees | 30000 |
Number of Customers | 150000 |
Telephone | |
Website |
FAQs:
What exactly does Salesforce do?
Salesforce is a cloud-based CRM software that helps with your business' marketing, e-commerce, and sales efforts. The platform allows you to better connect with customers, potential customers, and partners.
What services does Salesforce offer?
- Email Marketing.
- Lead Scoring.
- Document Storage.
- Internal Chat Integration.
- Quotes/Proposals.
- Social Media Integration.
- Task Management.
Is Salesforce a SaaS or PaaS?
Both. While it is clear that Salesforce is a SaaS, it is also a PaaS (Platform as a Service) since you can build apps on them.
How long does it take to learn Salesforce?
It really depends on your programming skill set. Beginners typically take three to six months to come to grips with Salesforce, but learning Salesforce can take between one month and one year, so it is quite difficult to provide a clear answer.
Is there a free version of Salesforce?
There is no free Salesforce plan. The cheapest plan starts at $25.00 per user per month, billed annually.
How much is Salesforce monthly?
Salesforce monthly plans range in price from $25.00 per month for up to $500.00 per month per user.
What companies use Salesforce?
- Banking.
- Government..
- Life Sciences.
- Non-profit.
- Communications.
- Healthcare.
- Retail.
What is Salesforce Trailhead?
Trailhead is the Salesforce training platform where users can learn how to use the software to its full potential. You can go through modules and projects on the site to learn more about how Salesforce CRM works.
What is Salesforce Lightning?
Lightning is the Salesforce marketing cloud with Salesforce software that can be accessed anywhere from any device.
What is the difference between Infusionsoft and Salesforce?
Infusionsoft is geared towards small business use, but Salesforce can be used in organizations of any size. Salesforce also operates on more mobile devices and charges a monthly user fee, unlike Infusionsoft that has a flat monthly fee.
Can I send Salesforce SMS messages?
Salesforce does not have built-in SMS capabilities, but you can download SMS plugins like CM. You can integrate these plugins to send SMS messages via your Salesforce app.
Does Salesforce have inventory management tools?
Yes. With Salesforce industry management you can track and manage the storage of every item in your inventory. This feature is particularly useful for e-commerce businesses.
Where can I find the current Salesforce share price?
The price is constantly changing, but you can Google "Salesforce share price" to get the latest share price.
What is Salesforce Pardot?
Pardot is the Salesforce automation software solution. With Pardot by Salesforce, you can fully automate your marketing and sales campaigns.
What is the benefit of using the Salesforce community forums?
If you join a Salesforce community, you can collaborate with other people in your industry and learn more about how to get the most out of Salesforce.
Can we use Salesforce CPQ for invoicing?
Yes, you can send quotes and invoices using the Salesforce CPQ software.
Does Salesforce have a tool for developers?
Salesforce Workbench is a platform for Salesforce developers. With Workbench, your developers can customize Salesforce even more by accessing and modifying metadata.
Are there any Salesforce alternatives?
What is Salesforce field service?
Salesforce offers a field service product called Field Service Lightning that provides a full roster of field service features, including onsite job management, real-time collaboration, and job scheduling tools, among other things.
What are the three parts of Salesforce Field Service lightning?
- Core Field Service Lightning features.
- Scheduling and optimization from a managed package.
- A mobile app for your mobile workforce.