Roomex

Review:

Founded in 2004, Roomex has over 15 years of experience in developing travel management software and offers a number of key features to aid the processes involved with managing business trips, including a comprehensive travel inventory, expense management tools, and comprehensive traveler risk management services.

Roomex is a completely free platform, making it a valuable resource for businesses of all sizes. The platform has been used by over 2,000 companies worldwide to manage their business trips; however, the platform lacks 24/7 customer support.

Pros:

• Roomex is a completely free travel management platform.
• The platform gives users access to over 1.2 million hotels in 100 countries.
• Roomex Analytics gives users real-time metrics into business trip expenses.
• The platform allows users to create travel policies to ensure business trip compliance.
• Users have access to dedicated account managers.
• RoomexPay allows users to easily manage all business trip expenses from a central dashboard.
• The platform features a live duty of care map top track and support traveling employees.
• Roomex is more affordable than competitors, such as ITILITE.
• Travelers can use RoomexPay to easily capture receipts for reimbursement.
• The platform features a mobile app for both iOS and Android.

Cons:

• Roomex lacks 24/7 customer support and is only available during office hours.

Reputation:

Roomex has a single review on G2, with the reviewer praising the hotel price comparison feature. Reviews on Trustpilot were mixed, with users giving the platform a 3.4-star rating. Positive reviews cited the customer service as a highlight; however, one user complained about a double charge on a hotel stay and difficulty with receiving a refund.

Negative reviews continued on Sitejabber, with users criticizing the quality of the hotel rooms offered by the platform. On Google, the platform received mostly positive reviews, citing the reconciliation tools and easy-to-use interface as strong points.