Paychex

Review:

In addition to providing payroll solutions, Paychex also offers comprehensive HR solutions, which include the PEO service formerly known as Oasis, which was acquired in 2018. Paychex has a standard set of payroll features as well as workers' compensation, built-in timesheets, integrated pre-tax benefits, reimbursements, and a variety of integrations.

While the platform is a valuable resource for users in search of comprehensive payroll services, it is costlier than some alternatives, such as Patriot Software. Users also need to pay additional fees for W-2s and 1009 tax forms.

Pros:

• Paychex's solutions include payroll, HR, employee benefits, business insurance, and time and attendance solutions.
• The platform offers a variety of plans to suit businesses of different sizes.
• All payroll packages include direct deposits, new hire reporting, employee self-service, and payroll tax administration.
• The Paychex Flex Pro plan includes employee screening tools and integrations with QuickBooks Online, Sage Intacct, and Xero.
• The website is available in English and Spanish.
• Other tools include custom analytics, cashflow assistance, and an HR library.
• Customers have access to 24/7 support.

Cons:

• The Paychex Flex Essentials and Select plans don't include accounting software integrations.
• W-2s and 1099 tax forms cost extra.
• Compared to several competitors, the platform is costly.

Reputation:

Paychex is accredited by the Better Business Bureau and has an A+ rating on the platform. On TrustRadius, Paychex has a 6.6-star rating based on more than 550 reviews. Several users described the software as user-friendly and praised its customer service.

On G2, the platform has a 4.2-star rating based on more than 1,500 reviews. While the majority of reviews are positive, some users reported negative customer service experiences and general dissatisfaction with the software's capabilities.