Ooma
Learn more about Ooma internet phones with customer reviews, pricing information and frequently asked questions.
Updated on November 20th, 2023
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Ooma is a business VoIP software company that sells phone communications solutions. With Ooma's products, businesses can enhance their phone communications and migrate their systems from traditional landlines to web-based applications.
Also Consider
RingCentral Office
VoIP, Phone System, Video Conferencing, Fax, and more.
Get a QuoteFree trial available.
No contract required.
Get unlimited video meetings, conference calls, and phone calls.
Pros and Cons:
Pros
- Offers a unified communications solution for Enterprises.
- Free Ooma Telo service.
- Plans are packed with sought-after features.
- Affordable.
- Multiple customer support channels.
- Easy to setup.
Cons
- Limited plans.
- Ooma Telo requires a separate wireless adaptor for wireless network setup. There is a one-time fee required.
- Only integrates with two CRM platforms.
Review:
Ooma is a great platform to efficiently manage phone communication processes, providing superb call quality and compatibility with existing hardware and landline phones.
Unlike top competitors OnSIP and Sangoma, Ooma Office users enjoy collaboration features generally found in more expensive plans. These include auto attendant, extension dialing, call transferring, unlimited calling, intercom, and much more.
Pros:
- Ooma Office provides a wide range of standard features, including 7-digit dialing, call blocking, and SMS messaging.
- Ooma also offers a complete UC solution for enterprise businesses. The system includes video conferencing, unlimited calling, and call center tools.
- Ooma users can use the free Ooma Telo phone service.
Cons:
Compared to competitors like RingCentral and 8x8, Ooma's plans are quite limited, missing features like presence detection, reporting, and its most affordable plan does not include video conferencing. In addition, the Ooma Office system can only integrate with two CRM platforms.
Reputation:
We found multiple customer reviews that highlighted the easy setup process, thanking the great customer support and guidelines provided by Ooma employees. However, we found several reviews from customers that thought the connectivity was poor, citing the occasional outage as well.
Pricing:
Plan | Monthly Pricing |
|---|---|
Ooma Office Essentials | $19.95 /user. |
Ooma Office Pro | $24.95 /user. |
Ooma Office Pro Plus | $29.95 /user. |
Ooma vs. RingCentral:
RingCentral's Core plan starts at $30.00 per user, per month, and is packed with features like unlimited calling, call forwarding, HD voice, and more. Ooma Office is the more affordable option and includes more specialty features like call parking, ring groups, and hold music.
Ooma vs. RingCentral Comparison:
Features | Ooma Office | RingCentral Core |
|---|---|---|
Unlimited calling | Yes | Yes |
Business SMS | Yes | Yes |
Call forwarding | Yes | Yes |
Faxing capabilities | Yes | Yes |
Auto attendant | Yes | Yes |
Video & Audio conferencing | No | Yes |
Ring groups | Yes | No |
Reports | No | Yes |
Call parking | Yes | No |
Hold music | Yes | No |
Ooma vs. 8x8:
8x8 offers features such as video meetings, media storage, international calling, and more. However, it does not make pricing readily available online. Ooma Office's pricing starts at $19.95 per user per month, but unlike 8x8, their plans feature advanced tools like on-hold music, call blocking, and online fax.
Ooma vs. 8x8 Comparison:
Features | Ooma Office | 8x8 X2 |
|---|---|---|
Unlimited calling | Yes | Yes |
Call forwarding | Yes | Yes |
Auto attendant | Yes | Yes |
Online Fax | Yes | No |
Voicemail | Yes | Yes |
Presence detection | No | Yes |
Business SMS | Yes | Yes |
Call blocking | Yes | No |
Hold music | Yes | No |
Video conferencing | No | Yes |
Packages:
Ooma Office.
Ooma Office starts at $19.95 per user per month and comes equipped with 35 sought-after features like call logs, transfer music, ring groups, and much more.
Ooma Office Pro.
Ooma Office Pro includes all the features in Ooma Office, with the addition of call recording, enhanced call blocking, voicemail transcription, and overhead paging. The Pro plan starts at $24.95 per user per month.
Ooma Office Pro Plus:
The Pro Plus plan is $29.95 per user per month and is the highest-tiered package. Its key features include hybrid working tools, advanced call flows, simple call center capabilities, and CRM integrations.
All plans include unlimited calling in the U.S., Canada, Mexico, and Puerto Rico, at no additional cost (applicable taxes and fees still apply).
Features:
- Virtual Receptionist.
- Ring groups.
- Transfer music.
- Extension dialing.
- Call forwarding.
- Virtual extensions.
- Voicemail.
- Call transfer.
- One conference bridge per user.
- Online fax.
- Call blocking.
- Low international rates.
- Ooma Office IP phones.
- Ooma Office mobile app.
- Room participants.
Other Products by Ooma:
Ooma Telo.
The Ooma Telo range are residential phone services hardwired to your internet router. The Telo range includes the original Ooma Telo White, Ooma Telo Air, and Ooma Telo 4G. With all products, you’ll get free residential VoIP calling to anyone in the United States. Applicable taxes and fees of around $7.00 per user/mo still apply.
The system also provides encrypted calls, advanced voice compression, wire-speed QoS, HD voice, 911 alerts, answering machine functionality, and more.
Integrations:
Software | Integration |
|---|---|
Customer Relationship Management (CRM) | |
Customer Relationship Management (CRM) |
Key Information:
Legal Name | Ooma, Inc. |
Founder | |
Founding Date | Aug 01, 2004 |
Address | 525 Almanor Ave., Ste. 200, Sunnyvale, CA 94085 |
Number of Employees | 750 |
Number of Customers | 1000000 |
Telephone | |
Website |
FAQs:
Is there a monthly fee for Ooma?
Ooma Office's pricing starts at $19.95 per user per month.
Is Ooma really free?
No. Despite offering unlimited calling with Ooma Telo, the service is not free. Users are still expected to pay a monthly fee and taxes.
How many phone lines can I get with the Ooma business software?
Ooma Office allows you to purchase as many extensions and numbers as you need. You can add phones to your Ooma phone account as your business grows.
What is Ooma Telo?
Telo is a device that Ooma sells to make conference calls and hands-free talking in your office easier. The device works for a small office or home office. All you need to do is connect it to the internet and you'll have a new phone line.
Can I use Ooma for business calls to international numbers?
There is an additional fee for international calls and the rates vary by country, but you can certainly use Ooma's IP phone service for international calling.
Is Ooma Telo available in Canada?
Yes, Ooma offers the Ooma Telo service in Canada.
What internet speed is needed for Ooma?
With Ooma, you will need a high-speed internet connection to experience their high voice quality. Your connection should at least be a typical DSL connection with 384 Kbps upstream and downstream.
Does Ooma offer a mobile app?
Yes, the Ooma Mobile HD application is compatible with both Android and Apple devices.