ngDesk

Review:

ngDesk is a free, cloud-based customer relationship management (CRM) platform that combines automated ticketing and multi-channel support to help streamline and improve your customer support process.

Pros:

In terms of capability, ngDesk is comparable to other free CRM software, Capsule allowing your business to scale without the need to pay for a premium plan, as with the aforementioned platforms. It also has an application programming interface (API) for developers.

Aside from its excellent ticketing system, ngDesk offers a range of additional CRM features, such as ad management, multi-pipeline support, sales campaign management, and email metrics.

Cons:

Like its competitors, ngDesk has many standard CRM features such as lead management, deals/opportunities tracker and storage, reporting dashboards, and sales cycle reports. However, it does lack many important features including suite and third-party integrations, shared team email, kanban visualization, and the ability to send bulk emails – all of which can be found in our top-ranked free CRM software, Hubspot.

This software may not be able to integrate with your social media or payroll platforms off the bat, but for a completely free cloud-based platform, it is easy-to-use and has most of the requirements to enhance your customer support initiatives.

Reputation:

ngDesk is lauded for its vast range of key features and affordability, making it popular with smaller businesses. It has no accreditation with the Better Business Bureau, but it does enjoy mostly favorable reviews both by customers and software reviewers.

FinancesOnline gives it a product score of 8/10. Users cite its comprehensive free plan as its main selling point, as it offers many features common among paid plans.