Miva
A detailed review of Miva's e-commerce platform with pricing, comparisons to competitors, key information, and FAQs.
Updated on November 15th, 2023
The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more
Updates:
Updated 21st of December 2022
We updated the review section and added comparisons to Miva's top competitors.
Miva is an e-commerce platform built to help users integrate their online store with all other business systems and streamline customer service, order fulfillment, and marketing operations.
Free Trial
BigCommerce
Get more features out-of-the-box to build, run and scale a better online business — without the hidden fees.
Fast eCommerce templates.
Excellent customer service.
99.99% average uptime.
At-a-Glance:
Feature | Miva |
|---|---|
Price | Contact for quote. |
Free trial | x |
B2B and DTC selling tools | ✓ |
High-volume order processing | ✓ |
Abandoned shopping cart recovery | ✓ |
Advanced cataloging | ✓ |
24/7 global customer support | U.S.-based support only. |
Review:
Miva provides mid-sized and enterprise businesses with powerful, easy-to-use e-commerce solutions built to drive online sales and increase revenue. Used by more than 6,000 companies globally, the platform's standout features include complex inventory management, large-scale cataloging, custom B2B pricing tools, and various third-party integrations.
While Miva is a valuable resource for users with advanced and high-volume e-commerce needs, the software's pricing is not readily available on its website, making it difficult to gauge its pricing. There is also no free trial available.
Pros:
- Users can request a free demo of the software for additional product information.
- Miva primarily caters to mid-sized and enterprise businesses with complex e-commerce needs.
- The platform allows users to sell both B2B and DTC products from their online stores.
- The software integrates with a wide variety of third-party shipping, ERP, tax, accounting, inventory, and marketing apps.
- Users can build attractive online storefronts with responsive themes, branding kits, and interactive product visualizers.
- Miva features high-volume order processing, global redundancies, and cloud-based hosting capabilities.
- Other tools include large-scale cataloging, automated subscriptions, shopping cart recovery, and live inventory visibility.
- There is 24/7 U.S.-based phone support, as well as global email and live chat support capabilities.
Cons:
- Miva's pricing is not readily available on its website.
- There is no free trial of the software.
- The platform lacks advanced SEO tools.
- Unlike some competitors, the software does not support multiple languages.
Reputation:
On G2, Miva has a 4.4-star rating based on more than 180 reviews. Many users cited highly scalable tools and great customer service as highlights, while one user noted that its product catalog management tool is clunky. On Sitejabber, a handful of reviewers gave the software a 3.8-star rating, praising its flexibility.
On TrustRadius, Miva has a 2-star rating based on more than 20 reviews, with the majority of users noting their satisfaction with its customer service and clean interface. However, on Yelp, two users gave the site a 1-star rating, citing costly packages as a downfall.
Pricing:
Miva's pricing is not readily available on its website. Interested users should fill out the platform's online contact form for a custom quote.
Miva vs. Shopify:
Miva and Shopify both offer customizable themes and marketing tools. While users need to contact Miva for a custom quote, Shopify's pricing starts at $9.00 per month for its Lite plan. While Miva is ideal for B2B and DTC selling, Shopify is better suited to users in search of multilingual and multicurrency support.
Miva vs. Shopify Comparison:
Feature | Miva | Shopify |
|---|---|---|
Price | Contact for quote. | From $25.00 /mo. |
Free trial | x | ✓ |
Customization tools | ✓ | ✓ |
Multilingual support | x | ✓ |
Advanced order management | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone, email, and live chat. |
Miva vs. osCommerce:
While Miva's pricing is not readily available on its website, osCommerce is a free and open-source e-commerce platform. Both sites offer robust customization tools, payment integrations, and product cataloging. However, Miva is slightly more feature-rich, with complex order processing and custom B2B pricing tools.
Miva vs. osCommerce Comparison:
Feature | Miva | osCommerce |
|---|---|---|
Price | Contact for quote. | Free. |
Free version | x | ✓ |
Product cataloging | ✓ | ✓ |
B2B and DTC selling | ✓ | x |
Abandoned cart recovery | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Email. |
Miva vs. Square:
Unlike Miva, Square offers a free version of its software, and its paid plans start at $12.00 per month, while the former's pricing is not readily available on its website. While both platforms offer marketing tools and order management, only Miva has advanced B2B pricing and product cataloging solutions.
Miva vs. Square Comparison:
Feature | Miva | Square |
|---|---|---|
Price | Contact for quote. | Free and paid options. |
Free version | x | ✓ |
Shipping integrations | ✓ | x |
Website statistics | x | ✓ |
Custom B2B pricing tools | ✓ | x |
Customer support | Phone, email, and live chat. | Phone. |
Key Information:
Legal Name | Miva, Inc. |
Founder | |
Founding Date | Jan 01, 1997 |
Address | 16745 W. Bernardo Dr., Fourth Fl., San Diego, CA 92127 |
Number of Employees | 99 |
Number of Customers | 99 |
Telephone | |
Website |
FAQs:
What is Miva?
Miva is a powerful and user-friendly e-commerce platform that enables users to create compelling storefronts, catalog high-volume products and orders, and manage inventory with ease.
What is the price range for Miva's monthly plans?
Miva's pricing is not readily available on its website. Interested users should fill out the platform's online contact form for a custom quote.
When was Miva founded?
Miva was founded in 1997 by Joe Austin.
Does the Miva platform have its own payment gateway?
Miva Inc. does not have its own payment gateway. Instead, they allow customers to integrate payment gateways from PayPal, Amazon, and others into their online stores.
Can Miva merchants get strategic support from the Miva community?
Miva's experts help users create and implement an e-commerce strategy that will increase sales. Miva's experts can show businesses how to get the most out of the platform.