Mindbody

Review:

Mindbody is a global appointment and salon management platform for businesses of all sizes in the fitness, wellness, and beauty industries. The app features integrated payment processing at competitive rates, custom templates and intake forms, business analytics, and more to help users manage their operations efficiently.

While Mindbody is a robust platform, its pricing is not available on the website. However, compared to several other niche platforms on the market, users have access to advanced features, such as company branding, retail management, and payment reports.

Pros:

• Mindbody is an easy-to-use cloud-based platform with a reported 2.4 million users around the world.
• Automated marketing tools allow users to retain clients with customizable messaging, marketing campaigns, and promotional codes.
• Users can list their businesses on both the Mindbody app and Google for added visibility.
• The app offers robust acquisition tools to attract new clients.
• There are a host of integrations available, including FitGrid, ZoomConnect, and FlexBooks.
• Users can monitor and grow their businesses based on expert insights and analytics.
• Other features include a point of sale (POS), inventory tracking, multiple locations, and smart client lists.
• The platform provides one-on-one training and setup.
• Users have access to helpful resources, such as educational webinars, checklists, and research reports.
• Customer support and data migration are available with all plans.

Cons:

• The platform's pricing is not readily available on its website.
• Add-ons, such as a branded mobile app and real-time metrics dashboards, incur extra costs.

Reputation:

Mindbody is accredited by the Better Business Bureau and has an A+ rating with a score of 1.06 out of 5 stars based on more than a dozen reviews. On TrustRadius, the platform has a 7.5-star rating based on more than 70 reviews. Reviewer sentiment was mostly mixed with users citing the app's marketing suite and mobile app as positives.

On Trustpilot, the platform has a 4.4-star rating based on over 700 reviews. The majority of reviews were mixed, with users praising the app's ease of use, variety of features, and robust functionality, while others complained about subpar customer support and onboarding, clunky appointment scheduling, and sluggish software.