mHelpDesk

Review:

mHelpDesk is a robust solution that allows field service management companies to manage their business activities from beginning to end. The platform offers a range of features, such as lead nurturing, job estimates, online payments, appointment scheduling, customer relationship management (CRM), and a dedicated customer portal.

With mHelpDesk's mobile and web apps, users can streamline workflows, improve customer and staff communication, access business information from any location with real-time updates, and work offline in need. With that said, mHelpDesk's pricing is not readily available online, making it difficult to gauge the software's affordability.

Pros:

• Clients can check your availability and book appointments directly from your website.
• Keep clients in the loop at all times with automated customer communication, including appointment reminders.
• Create and send job estimates quickly and easily with customizable templates, and accept customer approvals online.
• Accept credit card payments online, and collect deposits and partial payments.
• Track the location of field technicians with built-in GPS tracking.
• Communicate with staff seamlessly via email, SMS, and mobile push notifications.
• Customize your workflow stages and easily schedule recurring jobs.
• Easily track employees' time spent on a job and monitor their location with Google Maps
• Track your inventory and import your items list from QuickBooks.
• Staff members can access their scheduled jobs from a mobile device.

Cons:

• mHelpDesk's pricing is not readily available online.
• There is no free plan available.
• The platform has limited third-party integrations compared to top competitors.

Reputation:

mHelpDesk has a 4 out of 5-star rating on G2 based on over 140 reviews. The majority of customers praised the software's employee staff scheduling, data management, user-friendliness, and competitive pricing.

A few users noted the odd glitch and slow loading times, with one individual claiming that the platform is better suited to companies with a large employee and client base.