IONOS

Review:

IONOS provides users with flexible and easy-to-use tools to create a scalable website or online store with ease. The platform offers responsive templates, free domain hosting, various online marketing tools, and robust storage space for an efficient website-building process.

Users looking for a hands-off approach to their website will benefit from the platform's professional design services, which include design consultations, website edits, and multiple email accounts. However, IONOS may not be well-suited to businesses in search of robust ecommerce functionalities, such as shipping labels and inventory management.

Pros:

• Users benefit from free domain hosting for the first year, as well as a free SSL certificate.
• IONOS offers a professional email address with a 2 GB inbox.
• Users can access over 17,000 free high-quality photos to add to their website pages.
• The platform's AI-powered text generator helps users to create unique website content quickly and easily.
• IONOS features various online marketing tools, such as a project guidance dashboard and competitor tracking.
• The site allows users to add an online store to their website with additional ecommerce functionalities, such as social selling.
• The Pro plan includes a custom HTML, unlimited web space, an integrated online booking tool, and advanced site analytics.
• There is 24/7 phone support, as well as live chat during business hours, available.
• The platform offers an onboarding wizard and success advisor to help users with no technical knowledge set up their websites.
• IONOS caters to a global audience and has specific web pages for different countries, including Canada, Germany, and France.

Cons:

• The platform does not offer a free version or free trial of its services.
• IONOS has limited ecommerce functionalities and may not be suitable for businesses with more advanced needs.
• The customization tools are less flexible than several competitors, such as Squarespace.

Reputation:

On Trustpilot, IONOS has a 4.1/5 star rating based on more than 17,000 reviews. The majority of users praised its responsive customer support, but several reviewers noted having trouble logging into their accounts and difficulty transferring their domain names. On TrustRadius, the platform has a 6.5/10 star rating with mostly positive reviews.

On Sitejabber, IONOS has a 1.2/5 star rating based on more than 100 reviews. A large number of users complained about having their websites deleted without warning and mentioned receiving subpar customer support.