Innago

Review:

Innago is an intuitive platform that offers commercial, residential, and student housing property managers access to robust leasing, maintenance, and tenant management tools. Thanks to its completely free services, the software is a budget-friendly solution for users in search of automated workflows and comprehensive customer support.

Pros:

• The online payments feature includes automated billing, late fee enforcement policies, and custom invoicing.
• Innago is completely free to use.
• Users can advertise and market their rentals through the platform's wide range of distribution channels.
• Tenants can sign leases on the Innago mobile app, allowing property managers to securely store important documents online.
• The software feature renter's insurance services to protect tenants and landlords from property damage and legal issues.
• Tenants can easily log maintenance tickets and set status updates to ensure a smooth flow of communication.
• The platform offers expense tracking, profit loss reporting, and insightful analytics.
• There is direct phone and live chat customer support available.
• The tenant screening tool includes instantaneous reporting, application management, and custom screening templates.

Cons:

• The software lacks robust third-party integrations.
• Unlike some of its competitors, the platform does not offer comprehensive onboarding or self-guided training services.

Reputation:

On G2, Innago has a 4.9-star rating based on more than 140 reviews. The majority of users cited easy-to-use tools, free services, and great customer support as highlights, while a few were dissatisfied with the long payment processing times.

On Trustpilot, the software has a 4.9-star rating based on more than 240 reviews. Around 96% of users gave the platform a 5-star rating and many noted its robust customization options and excellent selection of management tools.