Help Scout Reviews
Explore Help Scout's customer service software for your business. Includes info on Help Scout, free trials, reviews, pricing, and FAQs.
Updated on January 24th, 2022
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Help Scout, formerly Brightwurks, is a customer service software provider. Their products, which are suitable for companies of all sizes, include an email-based customer support platform, integrated knowledge base, and embeddable search and contact widget.
Pricing:
Plan Name | Monthly Pricing | Annual Pricing |
|---|---|---|
Standard | $25.00 /user. | $20.00 /mo /user. |
Plus | $40.00 /user. | $35.00 /mo /user. |
Company | N/A | $60.00 /mo /user. |
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Review:
Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX.
Cons: Unable to email multiple contacts simultaneously.
Bottomline: Enables your business to take customer service to another level.
Key Information:
Legal Name | Help Scout |
Founder | |
Founding Date | Jan 01, 2011 |
Address | 131 Tremont Street, 3rd Floor, Boston, MA 02111 United States |
Number of Employees | 60 |
Number of Customers | 7000 |
Telephone | |
Website |
FAQs:
What is Help Scout's price range?
Help Scout's pricing ranges between $20.00 and $60.00 per user per month.
Is there a Help Scout free trial?
Yes. You can access your 15-day free trial on Help Scout's website.
Where is Help Scout located?
Help Scout's headquarters is located in Boston, MA.
What are some Help Scout alternatives?
- Deskforce.
- LiveEngage.
- Kayako.
- Cayzu.
- Freshdesk.
- Helprace.
- Groove.