Freshsales
Learn about Freshsales's CRM for small businesses. Includes info on Freshsales, free trials, pricing, customer reviews and FAQs
Updated on February 12th, 2023
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Freshsales is a customer relations management platform for small businesses. The site's features include AI-based lead scoring, built-in communication, and activity capturing tools. Businesses use Freshsales to support their sales teams.
Updates:
Updated 13th of January 2022
Updated pricing.
Updated 13th of February 2020
Offered pricing comparisons with Freshsales' closest competitors Salesforce and HubSpot, making it easier to compare features and prices.
Also Consider
Hubspot CRM
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Pros and Cons:
Pros
- Integrates with just about any software.
- Scalable, with multiple price plans.
- AI-based lead scoring.
- Excellent reporting with a comprehensive dashboard and analytics platform.
Cons
- No free version.
Review:
Freshsales is a top-ranking CRM software that provides all the standard features, such as lead and contact management, a deals tracker with storage, mobile optimization, tasks and activities tracking, and reporting dashboards.
Highlights:
Users will enjoy Freshsales' AI-based lead scoring and comprehensive integration features, which allows you to integrate with Google Calendar, MailChimp, Xero, HubSpot, Adobe Commerce, and Office 365. While top competitor HubSpot CRM does allow you to send bulk emails and schedule outbound emails, Freshsales offers this and many more key features.
Shortcomings:
While Freshsales does provide more useful features, Hubspot is the more affordable option as the software is free forever. Freshsales offers a free basic package, but it is not as comprehensive as its competitor's free plan. Thereafter, Freshsales' plans will cost you between $18.00 and $68.00 per user billed monthly. Users can also make use of their annual payment method to receive a monthly discount, in which case they pay the equivalent of between $15.00 and $69.00 for each month.
Reputation:
Freshsales is lauded as a top-tier, comprehensive CRM platform used by many large companies. Freshworks boasts a Better Business Bureau (BBB) rating of A+, a score that is complemented by favorable customer reviews.
See how Freshsales stacks up against its top competitors in our key feature review.
Freshsales User Review Scores:
Source | Rating |
|---|---|
Finances Online User Satisfaction Score | 99% |
Capterra User Review Score | 4.7/5 |
GetApp User Review Score | 4.7/5 |
TrustRadius User Review Score | 8/10 |
Integrations:
Freshsales' open source API makes it easy to integrate with just about any software on the market. Naturally, Freshsales integrates with other Freshworks products, creating a richer customer engagement experience and affording the user many added benefits. Here are some of its key integrations that are best paired with a CRM software.
CRM/ERP | Helpdesk | Productivity | Accounting |
|---|---|---|---|
Zapier | Google Calendar | ||
Segment | |||
Freshconnect | |||
Additional Product Info:
Freshworks offers an entire suite of business tools that, when combined, affords the user more power and functionality in their software experience.
- Freshdesk.
- Freshcaller.
- Freshchat.
- Freshconnect.
- Freshservice.
- Freshbooks.
- Freshteam.
Pricing:
Plan Name | Monthly Pricing | Annual Pricing |
|---|---|---|
Basic | Free. | Free. |
Growth | $18.00 /user. | $15.00 /user /mo. |
Pro | $47.00 /user. | $39.00 /user /mo. |
Enterprise | $83.00 /user. | $69.00 /user /mo. |
Freshsales vs. HubSpot:
Because Hubspot's CRM platform is free forever, it is the more popular option. But if you plan on scaling your business then you might consider Freshsales. It offers more powerful lead segmentation and assignment, as well as unlimited record storage, which is ideal for larger businesses.
Freshsales vs. HubSpot Comparison:
Feature | Freshsales | HubSpot |
|---|---|---|
Cheapest Plan | Free. | Free. |
Most Expensive Plan | $83.00 /mo. | Free. |
CRM Ranking | 2nd | 1st |
24/7 Support | Yes | Yes |
Multilingual Support | Yes | No |
Mobile Support | Yes | Yes |
Freshsales vs. Salesforce:
Freshsales and Salesforce both have multiple pricing plans offering a unique set of CRM features. Freshsales, however, is the more affordable option and features a free package, which Salesforce lacks. Both platforms serve the global market and are geared towards businesses of all sizes.
Freshsales vs. Salesforce Comparison:
Feature | Freshsales | Salesforce |
|---|---|---|
Cheapest Plan | Free. | €25.00 /mo. |
Most Expensive Plan | $83.00 /mo. | €300.00 /mo. |
CRM Ranking | 2nd | 3rd |
24/7 Support | Yes | No |
Multilingual Support | Yes | Yes |
Mobile Support | Yes | Yes |
Key Information:
Legal Name | Freshworks |
Founder | |
Founding Date | Jan 01, 2010 |
Address | Village 9, Fl. 26 Salesforce Tower, 110 Bishopsgate, London EC2N 4AY UK |
Number of Employees | 7500 |
Number of Customers | 150000 |
Telephone | |
Website |
FAQs:
What is Freshsales?
Freshsales is a cloud-based customer relationship management (CRM) solution that offers applications to help businesses manage their interactions with current and potential customers.
How much does Freshsales cost?
Freshsales offers a basic package for free. The site's monthly pricing ranges from $18.00 to $83.00, but when billed annually, these packages range between $15.00 and $69.00 per month.
Is there a Freshsales free trial?
Users that sign up for the platform automatically receive a free 21-day trial. The site also offers a free basic package.