Freshdesk Contact Center
Learn about Freshdesk Contact Center call center software for small businesses. Includes info on Contact Center, pricing, key information, and FAQs.
Updated on February 23rd, 2022
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Freshdesk Contact Center, formerly Freshcaller, is an easy-to-use, cloud-based call center platform created for businesses. With Freshdesk Contact Center, users can deliver real-time customer support, record conversations, analyze call metrics, and purchase local, international, toll-free, and vanity numbers in more than 90 countries.
Pricing:
Plan | Monthly Pricing | Annual Pricing |
|---|---|---|
Free Contact Center | Free + pay/min. | Free + pay/min. |
Growth Contact Center | $18.00 /agent + pay/min. | $180.00 /agent + pay/min. |
Pro Contact Center | $47.00 /agent + pay/min. | $468.00 /agent + pay/min. |
Enterprise Contact Center | $83.00 /agent + pay/min. | $828.00 /agent + pay/min. |
Growth Omnichannel | $35.00 /agent + pay/min. | $348.00 /agent + pay/min. |
Pro Omnichannel | $71.00 /agent + pay/min. | $708.00 /agent + pay/min. |
Enterprise Omnichannel | $119.00 /agent + pay/min. | $1,188.00 /agent + pay/min. |
Review:
Pros: Easy to implement and navigate. Integrates well with other Freshworks products.
Cons: There is limited support for physical devices.
Bottomline: Simple to set up. Offers a user-friendly interface. However, the per-minute pricing can become costly.
Key Information:
Legal Name | Freshworks Inc. |
Founder | |
Founding Date | Oct 13, 2010 |
Address | 2950 S. Delaware St., Ste. 201, San Mateo, CA 94403 |
Number of Employees | 3044 |
Number of Customers | 150000 |
Telephone | |
Website |
FAQs:
What is Freshdesk Contact Center?
Freshdesk Contact Center, formerly Freshcaller, is an easy-to-use, cloud-based call center platform created for small to medium-sized businesses.
What is Freshdesk Contact Center's price range?
Freshdesk Contact Center pricing ranges from $0.00 to $119.00 per agent per month. The platform also offers annual pricing packages that range from $0.00 to $1,188.00 per agent per year.
Is there a Freshdesk Contact Center free trial?
Yes, Freshdesk Contact Center offers a 21-day free trial. To access the trial, simply sign up with Google or your email address.