FluentStream

FluentStream offers cloud-based technology to assist businesses. FluentStream’s solutions include phone systems and services, and offer businesses PBX configuration and deployment, advanced network architecture design, VoIP monitoring, and business application integration.

Pricing:

FluentStream offers three plans that start at $5.00 per user per month. However, its full pricing is not readily available on its website, and interested users should fill out the site's online contact form for a custom quote.

FluentStream Business Phone System:

FluentStream offers one complete business communications suite that includes features like cloud calling, conferencing, analytics, and system administration, among others. FluentStream lets you choose the licenses you need and then creates a personalized communications package for your business.

FluentStream's business phone system plan comes in five variations: Virtual, Basic, Essential, Advanced, and Complete. Plans include HD VoIP calling, voice and video conferencing, internet fax, and unlimited SMS messaging.

• The Virtual plan is best for field service, as users receive a virtual number forwarded to their mobile device. The plan's top features include call forwarding and dedicated extension.

• The Basic plan was created for conference rooms, offering specific features that help enhance conference calls and meetings. Top features include paging and intercom capabilities.

• The Essential plan features services that help with everyday office tasks. Ideal for small businesses, the Essential plan's top features include call parking, a webphone, call groups, and an admin portal.

• The Advanced plan was built for medium-sized businesses and includes features like call recording, auto attendant, meetings, business SMS, and a mobile app.

• The Complete plan offers top-of-the-line features and is ideal for sales and support teams like call centers. Features include call queuing and statistics, Live Manager, and CRM integrations.

The pricing for each option can be found above.

Features:

Cloud Calling.

The cloud calling feature is a Chrome extension that seamlessly integrates with your dedicated FluentStream number to help increase call volume and optimize efficiency. Available in the Virtual, Basic, Essential, Advanced, and Complete options.

Additional Features:

• Local and toll free numbers.
• Call forwarding.
• Intercom.
• Paging.
• Call park.
• Call transferring.
• Voicemail transcription.
• Internet fax.
• International calling.

System Administration.

FluentStream's system administration feature is called Live Manager, a phone system management solution that lets you monitor and transfer calls with a simple and easy to use interface. Available in the Virtual, Basic, Essential, Advanced, and Complete options.

Additional Features:

• Auto attendant.
• Automatic call recording.
• Call queuing.
• Holiday scheduling.
• Caller ID.
• Edit history.
• Administrative web portal.

Analytics.

This feature is only available in Advanced and Complete, and offers detailed reports on information like interaction history, response times, and individual stats.

Reports:

• Queue statistics.
• Dashboard reporting.
• Scheduled reports.
• Interaction detail record.
• Call detail record.

Conferencing.

FluentStream offers an audio and video conferencing solution that's available in Advanced and Complete. The solution allows you to host face-to-face meetings, manage your conference rooms in real-time, share computer screens, and provides you with one designated phone number so you can access as many conference rooms as your business needs.

Additional Features:

• Voice conference bridge.
• Screen sharing.
• Live conference bridge.
• Conference calling.

Security.

FluentStream's security features include emergency routing, which kicks in if there is a server issue or if all the devices at a specific location are unavailable. With this feature, you will receive notifications if the servers are down and receive automatic alerts when emergency routing is on. In addition, emergency services will automatically be contacted in cases of emergency. This option is available in the Basic, Essential, Advanced, and Complete plans.

Mobile App.

For teams that are always on the go, FluentStream created a mobile app with all the features of your business phone system. With the app, you can send and receive voice calls, SMS, and manage your voicemail. The mobile app is only available in Essential, Advanced, and Complete. The mobile app is compatible with both Android and iOS devices.

FluentStream Business Solutions:

FluentStream created five different business solutions for contact centers, schools, healthcare institutions, insurance, and legal businesses.

Contact Center.

FluentStream's Contact Center solution helps businesses better manage calls and higher ticket volumes, and reduces call hold times, while also safeguarding customer's satisfaction score. As the name states, this solution was specifically designed for contact centers and customer support departments.

With this solution, businesses enjoy features like call routing and queuing, call recording, call detail reports, and Live Manager, among others. FluentStream does not reveal pricing on their website. Interested customers are welcome to contact FluentStream for a quote.

Education.

FluentStream provides a simple to use phone system strategically created for schools, with features like advanced auto attendant, school closure notifications, E-911, overhead paging, and emergency routing.

FluentStream does not provide pricing on their website. Instead, customers are encouraged to request a quote. During this process, you will work directly with FluentStream's sales department to build a custom communications package followed by training for your entire team.

Healthcare.

The healthcare solution is a cloud-based communications suite that allows you to provide a better quality of care, reduce overhead costs, and is fully compliant across all products and features. Users will enjoy a host of standard and advanced features, including call recording, call detail reports, internet fax, automated SMS, and video conferencing.

Insurance.

FluentStream's insurance solution is cloud-hosted and comes equipped with features like call forwarding, webphone, internet fax, conferencing, CRM integration, and managed routes, among others. The solution was built to increase productivity by automating simple administrative tasks. You can request a quote if you're interested in the insurance solution.

Legal.

FluentStream's legal solution was created to help law offices better manage, track, and document all important information and communications. This is a comprehensive end-to-end phone system capable of tracking and recording calls, and is packed with features like internet fax, call routing, video conferencing, auto attendant, and much more.