Flightfox

Review:

Founded in 2012, Flightfox has a decade of experience in creating flight and travel management software to help simplify the processes of booking, managing, and reconciling business trips. Key features include 24/7 global customer support, custom integrations, dedicated account managers, reconciliation tools, and real-time flight status updates.

Flightfox offers both free and paid options to suit different budgets and needs; however, many of the advanced travel management features are only available with the paid plans. In addition, the platform lacks a mobile app for managing trips on the go.

Pros:

• Flightfox offers a free version of its software.
• Users can book flights, hotels, trains, cars, and venues, and beat retail rates through Flightfox.
• The platform gives users access to trip transaction reports.
• Users can create employee policy and trip approval workflows to ensure travel and spend compliance.
• Flightfox customers have access to dedicated managers to aid the travel management processes.
• The Enterprise plan allows for custom integrations.
• The platform allows users to manage and process invoices and trip reconciliations.
• The FlightAware tool offers real-time flight updates.
• The platform offers global 24/7 customer support on five continents.

Cons:

• Many of the advanced travel management features are only available with the paid plans.
• The platform lacks a mobile app.

Reputation:

User reviews on Trustpilot were mixed, with reviewers giving the platform a 3.4-star rating. Positive reviews cited the efficiency and savings as highlights. However, some users reported difficulty with refunds and non-competitive rates.

On G2, reviews were similarly mixed, with some users praising the easiness of bookings, and others complaining about difficulty in booking hotels. Some Facebook reviewers reported bad service and cited the website as a scam. However, the website does feature a number of handpicked testimonials from satisfied customers.