Entrata

Review:

Established in 2003, Entrata has more than a decade of experience in helping landlords and rental agents efficiently manage properties, leases, and tenants. The platform's standout features include digital marketing tools, invoice processing, renter's insurance, utility management, and vendor portals.

While Entrata's software includes services not offered by some of its competitors, its pricing is not readily available on its website, making it difficult to gauge its affordability. The platform also does not have a free plan or a free trial, which many of its rivals, such as Avail, offer.

Pros:

• The platform's accounting tool includes flexible ledger capabilities, automated invoice processing, and financial reporting.
• Users can record rent payments, set up automated late fees, store important documents, and export information with ease.
• Listings are syndicated to a wide variety of partner websites and social media networks for increased visibility.
• Users can track leads, connect with potential tenants, and set up self-guided showings from a centralized dashboard.
• The leasing center helps users process maintenance requests and answer resident questions via a 24/7 virtual assistant.
• The tenant portal allows residents to pay rent online, submit work orders, and access community announcements.
• The vendor access tool helps users efficiently organize vendor information and process purchase orders quickly and easily.
• Entrata offers automatic lease generation and custom lease design tools.
• Other services include utility billing, tenant screening, renter's insurance, revenue management, and e-signatures.

Cons:

• Entrata's pricing is not readily available on its website.
• The platform does not offer a free plan or a free trial.
• The software lacks advanced business performance analytics.

Reputation:

On G2, Entrata has a 4.4-star rating based on more than 200 reviews. The majority of users cited its robust customization options, efficient tenant messaging, and user-friendly interface as highlights. However, some were disappointed with its slow customer support response times and inconsistent data filtering.

On TrustRadius, a handful of users gave the platform a 9.8-star rating, praising its great tenant communication tools and streamlined invoice processing. However, one user mentioned that its UI could be more intuitive.