BigCommerce
A complete review of BigCommerce with pricing, comparisons to competitors, key information, and frequently asked questions.
Updated on November 14th, 2023
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BigCommerce is a world leading cloud-based ecommerce platform and website builder for businesses of any size. It enables users to grow online sales at a fraction of the cost of on-premise software. The platform supports over 100 sales channels and offers 24/7 customer support in multiple international regions.
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BigCommerce
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Fast eCommerce templates.
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99.99% average uptime.
At-a-Glance:
Feature | BigCommerce |
|---|---|
Starting price | $39.00 /mo. |
Free trial | ✓ |
Customization tools | ✓ |
Mobile-responsive site pages | ✓ |
Multiple sales channels | ✓ |
Customer segmentation | ✓ |
Customer support | Phone, email, and live chat. |
Review:
BigCommerce is a highly flexible SaaS (software as a service) and ecommerce platform that gives businesses the ability to easily build and manage their own online stores. The platform offers excellent technical support, customizable themes, substantial sales channel integrations, SEO tools, and a mobile app, among other features.
While BigCommerce is costlier than many of their competitors, there are no transaction fees, the standard package comes with a rich range of features, and loyal customers are eligible for discounted rates and priority support.
Pros:
- The platform offers a 15-day free trial.
- BigCommerce features zero transaction fees across all plans.
- The platform is highly secure, protecting customers from credit card breaches.
- BigCommerce offers businesses access to over 100 retail channels, including Google, Amazon, Facebook, and eBay.
- The platform features a wide range of customizable, mobile-friendly templates.
- BigCommerce saves users' shopping carts to their account and sends email reminders about abandoned carts.
- The platform supports over 100 currencies, cross-border fulfillment, and multiple languages.
- The Analytics dashboard features a range of real-time information, including consumer data, sales, and marketing metrics.
- Other services include POS integrations, product reviews, customer segmentation, and abandoned cart recovery.
- BigCommerce offers 24/7 technical support via live chat, email, and phone.
Cons:
- There is no free plan; only a limited free trial is available.
- BigCommerce is costlier than several competitors, such as Shopify and Squarespace.
- Pricing plans come with an online sales limit and customers will need to upgrade plans if they exceed the limit.
- There is no user-generated content feature on the platform.
Reputation:
On G2, BigCommerce has a 4.2-star rating based on more than 480 reviews. Many users praised its user-centric features and affordability, but several reviewers mentioned receiving subpar customer support and experiencing frequent technical difficulties.
On TrustRadius, over 650 reviewers gave the platform an 7.9-star rating, citing easy-to-use editing tools and robust integrations as highlights. On Trustpilot, the platform has a 1.4-star rating, with some users complaining about poor customer service, unanticipated fees, and unresolved technical issues.
Pricing:
Plan | Monthly Pricing | Monthly Pricing (Billed Annually) |
|---|---|---|
Standard | $39.00 | $29.00 |
Plus | $105.00 | $79.00 |
Pro | $399.00 | $299.00 |
Enterprise | Contact for quote. | Contact for quote. |
BigCommerce vs. Shopify:
BigCommerce and Shopify are similar ecommerce platforms that give businesses access to multi-channel distribution. Of the two, Shopify is more user-friendly and offers automated workflows, which the former lacks. While BigCommerce's pricing starts at $39.00 month-to-month, users will need to request a quote with Shopify.
Comparison Between BigCommerce and Shopify:
Feature | BigCommerce | Shopify |
|---|---|---|
Starting price | $39.00 /mo. | Contact for quote. |
Free trial | ✓ | ✓ |
Multiple sales channels | ✓ | ✓ |
Marketing automation | x | ✓ |
Language translations | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone, email, and live chat. |
BigCommerce vs. WooCommerce:
WooCommerce is a plugin that gives WordPress.com websites ecommerce functionality. It is the more affordable option, starting from $6.95 month-to-month, compared to BigCommerce's plans that start at $39.00 month-to-month. However, WooCommerce works exclusively with WordPress sites.
Comparison Between BigCommerce and WooCommerce:
Feature | BigCommerce | WooCommerce |
|---|---|---|
Starting price | $39.00 /mo. | Contact for quote. |
Free plan | ✓ | ✓ |
Language translations | ✓ | ✓ |
POS integrations | ✓ | ✓ |
Analytics dashboard | ✓ | x |
Customer support | Phone, email, and live chat. | Phone and email. |
BigCommerce vs. Adobe Commerce:
BigCommerce is easier to use than Adobe Commerce, which requires users to have some coding knowledge. Adobe Commerce's open-source software is free to use, but there are still considerable design, hosting, and security costs involved. Adobe Commerce is suitable for large enterprises, while BigCommerce can handle small to large businesses.
Comparison Between BigCommerce and Adobe Commerce:
Feature | BigCommerce | Adobe Commerce |
|---|---|---|
Starting price | $39.00 /mo. | Contact for quote. |
Free plan | ✓ | ✓ |
Multiple sales channels | ✓ | ✓ |
Mobile-friendly templates | ✓ | x |
Website analytics | ✓ | ✓ |
Customer support | Phone, email, and live chat. | Phone and email. |
Key Information:
Legal Name | BigCommerce Pty. Ltd. |
Founder | |
Founding Date | Jan 01, 2009 |
Address | 11305 Four Points Dr., Bldg. 2, 3rd Fl., Austin, TX 78726 |
Number of Employees | 1000 |
Number of Customers | 99 |
Telephone | |
Website |
News & Activity:
Date | News or Activity |
|---|---|
July 17, 2023 | BigCommerce Agency oBundle Partners with Bridgeline to Power Ecommerce Growth |
May 05, 2023 | BigCommerce Takes a Fresh Approach to B2B Platform Development |
April 25, 2023 |
FAQs:
What is BigCommerce?
BigCommerce allows users to build an online store, list their products on sites like Amazon and eBay, and scale business operations with no hosting or maintenance expenses.
How much does BigCommerce actually cost?
BigCommerce's pricing ranges from $39.00 to $399.00 per month depending on the size of your business. The platform also offers a 15-day free trial.
What's the difference between BigCommerce and Shopify?
BigCommerce and Shopify both allow users to build beautiful online stores and offer a range of features, apps, and 3rd-party integrations. Shopify is the more affordable platform; however, BigCommerce has a range of built-in features and does not charge transaction fees. See our in-depth comparison for more details between the two platforms.
What are the disadvantages of BigCommerce?
Unlike some competitors, BigCommerce does not offer a free plan and lacks a user-generated content feature. The platform also seems to have a steep learning curve and may not be suitable for beginners.
Where can I find BigCommerce themes?
You can find a wide range of free and paid BigCommerce themes on the BigCommerce theme store. Themes can be filtered by industry, collection size, and layout. All BigCommerce templates are responsive, simple to use, and ready for you to add your branding and products.
What third-party integrations does the BigCommerce app store offer?
BigCommerce syncs with a wide range of free and paid apps no matter which industry you're in. Popular apps include MailChimp, ShipperHQ, Inventory Source, and BigCommerce QuickBooks integration. BigCommerce is compatible with iPhone and Android.
Who are BigCommerce's partners?
BigCommerce partners with some of the best designers, developers and marketers in the world to help businesses build successful online stores. Go to www.bigcommerce.com/partners/ to find a directory of BigCommerce SEO experts and partners.
Is there a BigCommerce API?
For those who want to become a BigCommerce developer, go to developer.bigcommerce.com/api/ to find BigCommerce API documentation.
How do I get in touch with BigCommerce support?
Go to support.bigcommerce.com to access all BigCommerce guides and documentation. You can also ask a question 24/7 via the Bigcommerce forum. If you prefer to speak to a BigCommerce customer service representative, call 1 (888) 699-8911 (U.S. and Canada), submit a case, or start a live chat online.
What are some BigCommerce integrations?
Which big companies use BigCommerce?
- Ben & Jerry's Homemade, Inc.
- Skullcandy Inc.
- Black Diamond Equipment, Ltd.
- BlissWorld Inc.
- Burrow.
Is BigCommerce a good company?
Yes. Overall, reviews of BigCommerce are generally positive. The company is well-established and used by over 60,000 merchants to build their eCommerce websites.
Where is BigCommerce located?
BigCommerce has its headquarters in Austin, Texas, but has local offices in multiple regions throughout the world, including in the U.K. and Australia.