Avaya

Avaya is a multinational technology company that provides a portfolio of communication solutions and products to businesses of all sizes. Its offerings range from PBX phone systems to cloud platforms and contact center solutions.

Pricing:

Avaya's pricing is not readily available on its website. Interested users should fill out the site's online contact form for a custom quote.

Avaya OneCloud Business Phone Systems:

Avaya offers an all-in-one business phone system packed with standard features to help enhance calling, meetings, team collaboration, and much more. Users have the option of purchasing an on-premises or cloud-based phone system, each with its own benefits and drawbacks.

The cloud-based solution is Avaya's top-choice, as it requires no additional hardware maintenance or software installation, meaning your business will ultimately save money. In addition, the cloud-based phone system allows employees to stay in contact with their colleagues, clients, and managers wherever they go.

Delivery Options:

• Public: Using the Avaya OneCloud solution with the public delivery option means users can easily access the cloud contact center and unified communications software applications. The public route is best for small and midsize businesses, as well as large enterprises that want to create special projects or departments on a public cloud infrastructure.

• Private: With the private option, your business will receive a private cloud solution that you have complete control over. Avaya simply helps install, operate, and manage your cloud migration solution based on the service agreement you create. This option often appeals to very large, global enterprises.

OneCloud IX Workplace.

For businesses that require a more robust phone system, Avaya introduced their Unified Communication as-a-service (UCaaS) solution called OneCloud IX Workplace. With this comprehensive solution, you combine chat, meet, video, and more, in one complete system. Avaya’s UC solutions are available on a subscription basis and can be delivered through a public, private, or hybrid cloud.​

Avaya's UC solutions' plans come in three variations:

• The Essentials plan was created for solo users, breakrooms, and lobby receptionists. Users enjoy features like a cloud-based phone system, virtual meeting rooms, unlimited domestic calling, and employee instant messaging.

• The Business plan delivers all the features provided in the Essentials plan, with the addition of standard reporting, business integrations, simultaneous ringing, and more. This plan was tailored for businesses that need strong conferencing, video, and mobile applications.

• The Power plan was created with exceptional integration capabilities and comes equipped with all features listed in the Business plan. The Power plan also includes additional features like advanced call reporting and direct video calling.

Avaya's full pricing can be found in the pricing table listed above. Avaya's pricing is based on the number of users your business needs. The more users your business needs, the less you'll pay per seat. Customers have the option of choosing a month-to-month package or commit to 1, 3, or 5-year plans.

It's important to note that the pricing listed above is for small to midsize businesses with up to 2,000 employees. If your business has over 2,000, you can contact Avaya for a personalized quote.

OneCloud IX Contact Center.

Avaya provides a high-performance contact-center-as-a-service (CCaaS) solution that offers everything from voice to self-service administration. For contact centers that require a powerful business phone system, the Avaya IX Contact Center is the ideal fit, launching in the cloud—public, private, or hybrid—or on your premises.

The system comes equipped with a range of products to help improve digital channels and workplace engagement, such as inbound and outbound video, voice, email, and chat. Other features include auto attendant, skills-based routing, call recording, and quality management.

CPaaS.

Avaya's OneCloud communication platform as-a-service (CPaaS) helps businesses create and integrate applications into any workflow platform or with your current communications systems. Ultimately, Avaya's CPaaS option lets you customize your phone communication system to meet your business's specific needs.

For example, if your business requires MMS and SMS applications, you can simply build one using Avaya's solution. The CPaaS solution includes API integrations for speech recognition, SMS and MMS, phone calls, and text-to-speech, to name a few.

Other Products by Avaya.

Avaya Cloud Office by RingCentral.

Avaya's Cloud Office offers the Unified Communications (UC) system experience in one powerful application. Created in partnership with RingCentral, Cloud Office is a powerful all-in-one platform that provides businesses with all the tools they need to stay connected. With this system, you can effortlessly meet, chat, video call, or collaborate with team members using a cloud-based server.

Ideal for mobile devices like smartphones and tablets, the Cloud Office app allows you to stay in contact with the office while on the move. Users enjoy unlimited audio (1,000 participants) and video conferencing (500 participants), file and desktop sharing, business SMS and MMS, and task management tools.

You can contact the Avaya sales department for a personalized quote.

Avaya Spaces.

Avaya Spaces is a cloud-based collaboration and meeting solution created for businesses of all sizes. Recently launched, the Avaya Spaces solution boasts a wide selection of powerful features including file sharing, messaging, and audio and video conferencing, among others.

Avaya Spaces is great for laptops, tablets, and smartphones, ensuring employees who are frequently on the move stay connected to the office wherever they go. In addition, you can manage tasks, organize files and messages, and meet with clients face-to-face thanks to features like HD voice and video conferencing, unlimited file sharing, and group task management.