AppFolio

Review:

AppFolio provides offers easy-to-use and intuitive property management solutions tailored specifically to residential, commercial, and community association businesses. Founded in 2006, the platform is well-established and caters to more than 17,000 customers.

The software's standout features include CAM tracking and reconciliation, work order management, an AI-driven leasing assistant, configurable workflows, and top-notch client onboarding. However, the software does not have a free plan or free trial, which competitors such as Rentler offer.

Pros:

• AppFolio features a variety of plans suited to residential, commercial, and community association property managers.
• The platform offers comprehensive email and text messaging tools, as well as tenant and owner portals for seamless communication.
• The property accounting service includes online rent payments, CAM tracking, automated AP, and performance insights.
• Users can access online maintenance requests, perform mobile inspections, and set up work orders with ease.
• Listings are added to the site and showcased via a virtual showings coordinator and AI-driven leasing assistant.
• There is phone, email, and live chat support available.
• Client onboarding solutions include data migration, product training and tutorials, and dedicated customer service.
• AppFolio integrates with a wide range of third-party platforms, including HomeWiseDocs and RentCheck.
• Other tools include document storage, data exporting, an auditing center, revenue management, and a mobile app.

Cons:

• The software does not offer a free plan or free trial.
• AppFolio lacks e-signatures, application form templates, and property message boards.
• Users are charged additional fees for tenant screening and renter's insurance.

Reputation:

On G2, AppFolio has a 4.5-star rating based on more than 270 reviews. The majority of users praised its ease of use, ongoing software improvements, and helpful customer onboarding. However, some reviewers were disappointed its limited report customization options and glitchy accounting tools.

On TrustRadius, the platform has a 7.6-star rating based on more than 20 reviews, with many users noting its robust online payment system as a highlight, while others were disappointed with its customer support availability. On Trustpilot, around 64% of users gave the software a 5-star rating.