Apartments.com
A detailed review of Apartments.com's property management software with pricing, comparisons to competitors, key information, and FAQs.
Updated on December 7th, 2022
The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more
Updates:
Updated 17th of November 2022
We updated Apartment.com's review section and added comparisons to top competitors.
Apartments.com, formerly known as Cozy, is a property management platform for businesses of all sizes to efficiently manage rental properties. The platform's key features include listing syndication, online showings, expense tracking, and lease generation.
Also Consider
Buildium
Intuitive, scalable property management software used by 20,000+ property management companies.
Property owner portal.
Property accounting.
Rental listings.
At-a-Glance:
Feature | Apartments.com |
|---|---|
Price | Contact for quote. |
Free trial | x |
Listing syndication | ✓ |
Online rental applications | ✓ |
Tenant screening | ✓ |
Automatic recurring rental payments | ✓ |
Financial reporting | x |
Document storage | ✓ |
Live chat support | x |
Review:
Apartments.com is a well-established online rental marketplace and property management platform that helps users fill their vacancies quickly, access online rent payment tools, keep track of maintenance requests, and create an excellent resident experience.
Apartments.com offers a wide range of robust listing advertising packages, virtual showings, and rental management tools to suit individual business needs. However, the platform's pricing is not readily available on its website, making it difficult to gauge its affordability.
Pros:
- Rental listings are syndicated to the platform's network of 12 partner websites, including ForRent.com and ApartmentFinder.
- The platform offers comprehensive tenant screening tools via its integration with TransUnion.
- Users can accept online applications, generate state-compliant lease agreements, and receive online rent payments with ease.
- The virtual showings tool includes immersive photos and videos, location guides, tour scheduling, and current availability.
- The software helps users track income and expenses, which can be exported for efficient tax preparation.
- Residents can log maintenance requests and communicate with owners via the platform's customer portal.
- There are comprehensive local rental market insights available.
- Other tools include e-signatures, campus network advertising, rental analytics, and tenant dashboards.
Cons:
- Apartments.com's pricing is not readily available on its website.
- The platform lacks advanced property accounting and reporting tools.
- There is no free trial of the software available.
- The site does not offer live chat support.
Reputation:
On G2, Apartments.com has a 4.2-star rating based on almost two dozen reviews. The majority of users were satisfied with its robust listing advertising tools and online application feature. However, some noted its limited filtering capabilities and outdated UI.
On Sitejabber, the software has a 2.2-star rating based on more than 120 reviews, with one or two users citing its unresponsive customer service and frequent technical issues with the website as downfalls. On Trustpilot, the platform has an overall 2-star rating, with more than 77% of users giving it a 1-star rating.
Apartments.com vs. RentRedi:
Apartments.com and RentRedi both offer online rent payments and tenant screening. While RentRedi features basic listing syndication tools, Apartments.com reaches a larger network of tenants, thanks to its 12 partner websites. However, RentRedi has transparent pricing available, while users need to contact Apartments.com for a custom quote.
Apartments.com vs. RentRedi Comparison:
Feature | Apartments.com | RentRedi |
|---|---|---|
Price | Contact for quote. | From $19.95 /mo. |
Free trial | x | x |
Lead tracking | ✓ | ✓ |
Property accounting | x | ✓ |
E-signatures | ✓ | ✓ |
Document storage | ✓ | ✓ |
Customer support | Email and phone. | Email, phone, and live chat. |
Apartments.com vs. Zillow Rental Manager:
Compared to Zillow Rental Manager, Apartments.com is slightly more feature-rich, offering a robust virtual showings tool, maintenance requests, and tenant dashboards. Neither platform's pricing is readily available on its website, but Zillow Rent Manager's site mentions free tenant screening and online rent payment tools.
Apartments.com vs. Zillow Rental Manager Comparison:
Feature | Apartments.com | Zillow Rental Manager |
|---|---|---|
Price | Contact for quote. | Contact for quote. |
Tenant screening | ✓ | ✓ |
Listing syndication | ✓ | ✓ |
Showings coordinator | ✓ | x |
E-signatures | ✓ | ✓ |
Mobile app | ✓ | ✓ |
Customer support | Email and phone. | Email, phone, and live chat. |
Apartments.com vs. Hunt.com:
While Apartments.com's pricing is not readily available on its website, Hunt.com offers a free property management service, with additional charges for listing advertising. Of the two, Apartments.com is the more feature-rich choice, offering maintenance requests, document storage, and a virtual showings tool.
Apartments.com vs. Hunt.com Comparison:
Feature | Apartments.com | Hunt.com |
|---|---|---|
Price | Contact for quote. | Free. |
Online rent payments | ✓ | ✓ |
Tenant screening | ✓ | ✓ |
Maintenance requests | ✓ | x |
Online rental applications | ✓ | ✓ |
Showings coordinator | ✓ | x |
Customer support | Email and phone. | Email. |
Key Information:
Legal Name | CoStar Group, Inc. |
Founder | Andrew C. Florance |
Founding Date | Jan 01, 1987 |
Address | 1331 L St. NW., Washington, DC 20005 |
Number of Employees | 4600 |
Number of Customers | 1000000 |
Telephone | |
Website |
FAQs:
What is Apartments.com?
Apartments.com is property management software that helps landlords manage rent collection, perform tenant screening, advertise listings, and more.
How much is Apartments.com?
Apartments.com's pricing is not readily available on its website. Interested users should contact the company via email or telephone for a custom quote.
Is Apartments.com safe?
Yes, Apartments.com is safe to use and doesn't require renters to hand over personal information. However, a "lease" on Apartments.com is not a legally binding lease. Instead, it's the basic terms of your lease agreement.
Is Apartments.com secure?
Yes, the platform limits access to information and Apartments.com landlords must verify their identities before accessing credit reports and background checks, or receiving payments. In addition, Apartments.com only shares information securely with trusted third parties when necessary.
Does Apartments.com report payments received to the IRS?
Apartments.com will report all payments received to the IRS if over 200 payments have been processed and users have been paid over $20,000.00 through Apartments.com within one calendar year.